Sindy Pallares
@sindypallares
I build scalable LATAM payments and finance operations that improve collections and controls.
ColombiaWhat I'm looking for
At Rappi, I standardize Order-to-Cash processes across LATAM, strengthening accounts receivable, billing, payments, deductions, and financial controls. I increased collection recovery from 65% to 91% and execution versus billing from 70% to 96%.
I've led payment operations, reconciliations, disputes, chargebacks, and CX teams, including a team of 12 analysts. Using SQL, Power BI, Excel, Snowflake, CRM tools, and automation, I've reduced operational management time from 96 to 28 hours and improved dispute-resolution rates from 60% to 90%.
Experience
Work history, roles, and key accomplishments
Regional governance of the Order-to-Cash cycle, structuring financial processes across LATAM. Implemented control frameworks and KPIs, increasing collection recovery from 65% to 91%.
Education
Degrees, certifications, and relevant coursework
CIAC
Technical Degree, Administration and Finance
Technical Degree in Administration and Finance from CIAC, Barranquilla.
Corp Edc Prado
Diploma, Financial Management
Diploma in Financial Management (120 hours) from Corp Edc Prado.
Promotora de Excelencia Personal
Leadership Program, Leadership
Leadership Program (PEP) from Promotora de Excelencia Personal.
Universidad del Norte
Bachelor's Degree, International Business
Bachelor's Degree in International Business from Universidad del Norte, Colombia.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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