Angel Rivera
@angelrivera2
Customer Care Representative at Optum, UnitedHealth Group, handling member billing, claims, and service inquiries.
ColombiaWhat I'm looking for
At Optum, UnitedHealth Group, I handled high-volume inbound calls from members with billing, claims, and service inquiries. I resolved issues while maintaining compliance and documented interactions in CRM systems for follow-up.
At FEMA, I assisted disaster applicants with registrations, account updates, and documentation, and guided them through online account setup. Earlier, I supported customer projects at Windmar Home and generated leads and closed sales at Legal Credit Solutions.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Optum, UnitedHealth Group
May 2025 - Feb 2026 (9 months)
Managed high-volume inbound calls assisting members with billing, claims, and service-related inquiries. Resolved customer issues efficiently while maintaining compliance and a strong service experience.
Customer Service Assistant
FEMA
Mar 2024 - Apr 2025 (1 year 1 month)
Assisted disaster applicants with registrations, account updates, and documentation while providing clear and empathetic support in high-stress situations. Guided users through online account setup and navigation, helping them complete required steps accurately and efficiently.
Customer Service Representative
Windmar Home
Jul 2019 - Feb 2024 (4 years 7 months)
Communicated with customers regarding solar system designs, approvals, and project updates in a professional manner. Provided detailed explanations by phone and email to help customers understand timelines, requirements, and next steps.
Sales Consultant
Legal Credit Solutions
Aug 2010 - Jun 2019 (8 years 10 months)
Generated leads and closed sales through inbound and outbound outreach while maintaining a strong customer approach. Explained services, pricing, and financing options clearly to help customers make informed decisions.
Education
Degrees, certifications, and relevant coursework
New England Institute of Technology
Associate Degree, Architectural Drafting & Design Technology
2000 - 2002
Associate Degree in Architectural Drafting & Design Technology from New England Institute of Technology, completed in 2002.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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