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Felipe Fandiño

@felipefandio

Virtual Administrative Assistant supporting U.S. clients with billing records, payment processing, and bilingual customer support.

Colombia

Message

I supported U.S. healthcare providers as a Medical Interpreter ICC contracted by AMN Language Services, interpreting between English and Spanish over the phone and by video while maintaining patient confidentiality.

At Teleperformance, I maintained billing and payment records for the Sunrun campaign, audited statements, and cross-checked contract and energy output data in Excel. I also handled warranty and repair support for the Stanley Black & Decker campaign, documenting cases in Zendesk.

Experience

Work history, roles, and key accomplishments

Medical Interpreter ICC

AMN Language Services

Oct 2025 - Sep 2026 (11 months)

Delivered real-time over-the-phone and video remote interpretation between English and Spanish for healthcare providers, maintaining accuracy and patient confidentiality. Handled high volumes of inbound calls daily in a fast-paced remote environment.

Medical Interpretation OPI VRI Confidentiality Documentation Communication Skills

Bilingual Operations & Customer Support Representative

Teleperformance

Sep 2024 - Aug 2025 (11 months)

Maintained accurate payment and billing records for U.S. residential solar customers in Salesforce, processing payments per contract terms. Audited monthly billing statements, cross-referenced contracts against energy output data in Excel, and handled technical support for Stanley Black & Decker.

Salesforce Zendesk Excel Billing Payment Processing Dispute Resolution Customer Support Data Entry

Chat & Phone Support Specialist

Empresas Castillo

Jun 2022 - Apr 2024 (1 year 10 months)

Managed customer interactions through chat and calls, providing bilingual support, resolving inquiries, and processing service sign-ups and renewals. Consistently met and exceeded weekly engagement targets.

Bilingual Support Customer Service Communication Skills Problem Solving Data Entry