Open to opportunities

Simón Cuervo

@simncuervo

Message

I resolve high-volume U.S. customer issues across phone, chat, and healthcare billing.

Colombia

Message

What I'm looking for

I'm looking for a customer support or revenue cycle role where I can resolve customer issues, use CRM tools, support U.S. clients in English and Spanish, and contribute to customer satisfaction and quality.

I've supported U.S. customers at Accedo Santander and Foundever, resolving issues by phone and chat while handling approximately 50 to 90 daily interactions.

At Health Prime, I managed accounts receivable for U.S. healthcare providers, investigated claim denials and payment discrepancies, and worked with CPT and ICD-10 codes. I bring bilingual English and Spanish communication, de-escalation, CRM experience, and a consistent focus on customer satisfaction and quality.