Open to opportunities

ANGEL MEDINA

@angelmedina

Virtual assistant specializing in client onboarding, bilingual customer support, and streamlined task systems for healthcare and BPO.

Colombia

Message

What I'm looking for

I’m looking for a role where I own onboarding and customer support end-to-end—using Notion/ClickUp and SOP-driven workflows—so I can deliver bilingual, proactive service and continuous process improvements in a dependable team.

I’m a bilingual (EN/ES C2) Virtual Assistant who blends onboarding, support, and administrative precision. With experience as an Administrative Assistant for client onboarding and banking front-desk/phone support, I handle documentation, scheduling, and compliance while keeping communication clear and patient.

In BPO high-value accounts (Teleperformance/Capital One), I supported high-volume cases across multiple channels with strict SLA/SOP adherence, using tools like Citrix, Sage, and Excel to produce audit-ready documentation. Today, I provide independent virtual assistant support for healthcare clients—building task systems in Notion, using AI tools (Claude Projects, ChatGPT) to accelerate document prep, and delivering strong, proactive follow-up through phone, text, and email.

Experience

Work history, roles, and key accomplishments

Freelance Virtual Assistant

Freelance

Jan 2024 - Jan 2026 (2 years)

Provided independent virtual assistant support to healthcare clients, managing scheduling, briefing, follow-ups, document preparation, and client communications. Built Notion task tracking for concurrent workstreams and used Claude Projects/ChatGPT to streamline recurring document prep and improve turnaround time.

Virtual Assistance Scheduling Client Onboarding Notion document preparation ChatGpt Client Communication Multitasking

High Value Customer Support Specialist

Teleperformance / Capital One

Jan 2023 - Jan 2024 (1 year)

Handled high-volume, multi-channel customer support for high-value accounts, triaging cases and resolving inquiries under strict SLA requirements. Maintained zero-error output using SOPs, used Citrix and Sage for audit-ready documentation, and coordinated task delegation across agents.

Customer Support Triage SLA Management Citrix Escalation Management Team Coordination

Client Onboarding Assistant

Angel Medina Virtual Assistant

Jan 2022 - Jan 2023 (1 year)

Onboarded new clients end-to-end by collecting documentation, explaining procedures, setting up accounts, and answering questions. Provided front-desk/phone support for 40+ daily interactions, managed scheduling and document control in Excel/CRM, and delivered bilingual EN/ES support.

Client Onboarding Customer Support Documentation Control Excel CRM Tools Scheduling Management Compliance Documentation