Jhojan Torres
@jhojantorres
Premium Virtual Assistant delivering executive support, automation, and calm structure for remote teams.
ColombiaWhat I'm looking for
I’m a Premium Virtual Assistant and bilingual operations professional with 4+ years supporting founders and remote teams. I focus on executive support, inbox and calendar management, customer communication, workflow automation, and operational organization.
I’ve provided direct support to a founder of a creator-focused education business by managing personal and business inboxes, prioritizing requests, and routing customers to the right tools, courses, or resources. When issues are urgent, I escalate through Zendesk to keep resolution moving.
I bring structure to fast-paced work by organizing calendars, coordinating meetings across Notion time zones, and preparing materials. I also maintain internal systems using Notion and Google Workspace so documentation and workflows stay current and easy to follow.
Before that, I supported executive and customer teams at Taskus by managing case follow-ups, drafting support documentation, and handling high volumes of emails, chats, and calls. I’m confident working autonomously with a founder-first mindset—using research and AI tools like Claude and Perplexity to optimize efficiency and deliver reliable results.
Experience
Work history, roles, and key accomplishments
Virtual Assistant - Executive
Creator Wizard
Sep 2025 - Present (7 months)
Provided executive and administrative support to a founder, managing inboxes and calendars, coordinating meetings across time zones, and preparing materials. Handled customer support workflows using CRM/ticketing tools, routed users to the right resources, and escalated urgent cases in Zendesk.
Customer Support Specialist
TaskUs
May 2021 - Oct 2024 (3 years 5 months)
Supported executive and customer teams by managing high-volume case follow-ups across email, chat, and calls, ensuring accurate communication and timely resolutions. Maintained detailed records, documented issues, drafted support documentation, and prepared internal reports and communication summaries for management.
Bilingual Agent (Eng-Es)
Teleperformance
Aug 2020 - Nov 2020 (3 months)
Processed and resolved English and Spanish inquiries for global clients with a professional, detail-oriented approach. Translated and drafted clear bilingual correspondence and provided detailed interaction notes to support follow-up processes.
Customer Service Representative
Sitel
Aug 2019 - Jun 2020 (10 months)
Managed complex customer interactions and escalated issues to management to support executive decision-making. Helped improve service scripts and internal documentation and collaborated to resolve logistical and scheduling issues impacting client satisfaction.
Education
Degrees, certifications, and relevant coursework
Ricardo Nieto
High School Diploma, Business Management
Completed a High School Diploma with an emphasis in Business Management in Cali, Colombia.
Availability
Location
ColombiaAuthorized to work in
Job categories
Skills
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