Open to opportunities

Angelique Betera

@angeliquebetera

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Business Management Student | Salesforce Aficionado | Strategy Consultant | Customer Care Specialist

South Africa

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What I'm looking for

A company that offers opportunities for growth.

Hello, I'm Angelique Betera, a business management student at Brigham Young University. Proficient in accounting, sales, and social media. Actively engaged in Salesforce, pursuing a Certified Administrator by May 2024. Skilled in data and CRM. Experienced in strategy consulting, customer care, and tutoring. As a Volunteer Missionary, I led a global team, honing skills in CRM, team management, and effective communication. Eager to contribute my diverse skill set in business management and Salesforce administration, ensuring positive outcomes in every role.

Experience

Work history, roles, and key accomplishments

Current

Tutor

Current

Freelance

Mar 2022 - Present (3 years 3 months)

• Train and assist adults in improving business English proficiency levels to communicate in interviews, meetings, presentations
and business/client discussions
• Manage, analyze, correct and coach over 35 students per week to improve conversational and grammatical skills to blend into
educational and educational English centred settings

Teaching English Customer Care

Customer Care Representative

Invisible Technologies

Jan 2023 - Jul 2023 (6 months)

Facilitated communication between non-English speaking patients and healthcare providers by securing language interpreters.
• Provided IT and tech support for medical devices, troubleshooting issues and resolving technical problems.
• Aided patients with billing and scheduling inquiries, ensuring a positive customer experience.
• Met all weekly quality assurance monitoring with 100%
• Coordinated

Salesforce AWS Communication Customer Service