Open to opportunities

Banele Yika

@baneleyika

Message

Young professional eager to establish a career in HR.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow my skills in HR and administration while contributing to a supportive team environment.

I am a young professional currently pursuing a qualification in Human Resource Management at Central Johannesburg College. My educational background in Office Administration has equipped me with essential skills that I am eager to apply in a professional setting. I am passionate about leveraging my soft skills and the knowledge I have gained through my studies to contribute positively to an organization.

Throughout my work experience, I have held various roles that have honed my abilities in customer service, administration, and team leadership. At Teach Me Private Tutoring Service, I supervised a team, set performance standards, and ensured efficient office operations. My role as a Customer Service Agent at Merchants allowed me to develop strong communication skills while handling customer inquiries and managing administrative tasks.

I am open to any opportunity that allows me to flex my skills and grow within a dynamic work environment. I am committed to continuous learning and development, and I look forward to contributing to a team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Merchants

Feb 2025 - May 2025 (3 months)

Served as a Customer Service Agent for DoorDash (BPO), handling customer inquiries via chat and calls. Provided efficient and effective support to resolve customer issues and ensure satisfaction.

Customer Service Chat Support BPO Customer Satisfaction

Customer Service Training Administration Officer

Merchants

Jan 2025 - Jan 2025 (0 months)

Underwent comprehensive customer service training to enhance skills in client interaction and problem-solving. Supported administrative tasks related to training programs and documentation.

Customer Training Administrative Support Problem Solving Documentation

Customer Care Leads / Marketing / Recruitment

Teach Me Private Tutoring Service

Apr 2023 - Jan 2025 (1 year 9 months)

Supervised and guided team members, setting goals and performance standards. Managed office operations, including administration tasks, correspondence, and inventory.

Team Leadership Office Management Administration Payroll Marketing Recruitment Customer Care

Call Center Agent / Personal Assistant

Teach Me Private Tutoring Service

Apr 2022 - Apr 2023 (1 year)

Managed inbound and outbound calls, arranging meetings and connecting clients with tutors. Created class schedules and resolved customer inquiries while meeting performance metrics.

Call Center Operations Scheduling Customer Service Data Entry Calendar Management

Customer Care Agent Part-time Assistant

Quest Service Station

Oct 2020 - Dec 2020 (2 months)

Handled customer inquiries, managed calendars and schedules, and performed data entry and record-keeping. Coordinated travel arrangements and appointments, ensuring efficient administrative support.

Customer Service Calendar Management Data Entry Record keeping Administrative Support

Education

Degrees, certifications, and relevant coursework

Central Johannesburg College

Certificate, Human Resource Management

Currently undertaking studies in Human Resource Management at Central Johannesburg College. The program focuses on developing foundational knowledge and practical skills in HR principles and practices.

Central Johannesburg College

National Qualification Framework Certificate, Office Administration

Grade: NQF 2,3,4

Completed a comprehensive program in Office Administration, achieving NQF Levels 2, 3, and 4. The curriculum covered essential administrative skills, office procedures, and organizational management.