Open to opportunities

Tania Davila

@taniadavila

Message

Technical Support Specialist delivering accurate, high-volume case resolution remotely.

United States

Message

What I'm looking for

I’m looking for a remote role where I can resolve system access/application issues using ticketing workflows, document fixes clearly, and support users with bilingual communication—while managing high-volume cases accurately, prioritizing effectively, and meeting deadlines.

I’m a detail-oriented Technical Support Specialist with 3+ years of experience in fast-paced remote environments. I resolve system access and application issues promptly, manage high-volume requests through ticketing systems, and keep organized, accurate records while handling sensitive information with care.

I support users across healthcare, retail, and banking-related environments, combining strong troubleshooting with clear, bilingual communication (English/Spanish). I document issues, resolutions, and workflows to improve team knowledge, prioritize multiple cases efficiently, and collaborate with internal teams to maintain service continuity.

Experience

Work history, roles, and key accomplishments

Application Technical Support Specialist

Capital Banking Solutions

Aug 2023 - Jul 2026 (2 years 11 months)

Delivered technical and operational support to users by resolving system access and application issues. Managed high-volume ticketed requests, documented issues and workflows, and collaborated with internal teams to resolve escalated cases.

Record Management Data Entry & Documentation Salesforce Jira Word Outlook Attention To Detail

Senior IS Technician

CVS

May 2023 - Aug 2023 (3 months)

Supported pharmacy and retail employees by resolving system, access, and application issues to minimize operational disruptions. Documented and tracked incidents using internal case management systems and followed escalation procedures to ensure timely resolution.

Record Management Data Entry & Documentation Escalations Attention To Detail

Dell Level 1 Technical Advisor

Alorica

Jul 2022 - Mar 2023 (8 months)

Provided high-volume customer support via phone and email, ensuring clear communication and issue resolution. Managed service requests using Salesforce and internal tracking systems while maintaining detailed documentation of cases and updates.

Customer Support Communication Salesforce Record Management Data Entry & Documentation Attention To Detail

Customer Service Associate

Lowe’s

Dec 2021 - Jun 2022 (6 months)

Assisted customers with product selection and service-related inquiries in a fast-paced retail environment. Supported daily operations and maintained an organized workflow to ensure efficient service delivery.

Customer Support Communication Attention To Detail Product Selection Assistance

Employment Security Representative

Florida Department of Economic Opportunity

May 2020 - May 2021 (1 year)

Assisted individuals with application processes and service requests while managing and documenting incoming cases accurately. Provided information and support in accordance with procedures, prioritizing requests to ensure timely follow-up and resolution.

Case Management Record Management Data Entry & Documentation Communication Attention To Detail

Patient Services Support

Florida Hospital

Aug 2012 - Aug 2013 (1 year)

Coordinated patient meal requests and communicated dietary needs with care staff to support service delivery. Entered and tracked orders in hospital systems and maintained detailed records to support daily operational workflow.

Dietary Needs Communication Record keeping Data Entry & Documentation