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Angela Porretta

@angelaporretta

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Hardworking and reliable individual with leadership skills and attention to detail.

Canada

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What I'm looking for

I am looking for a job that offers a positive company culture, opportunities for growth, and the chance to utilize my skills in leadership, organization, and customer service. I am particularly interested in roles that involve graphic design, marketing coordination, project management, or event planning.

I am a hardworking and reliable individual with a strong attention to detail. Throughout my career, I have taken an active leadership role in all of my workplaces, constantly striving to improve performance and optimize workflows. I have a proven track record of successfully managing teams and organizing tasks to ensure efficient operations.

During my time as a Manager at Marble Slab Creamery, I was responsible for setting up employee schedules, organizing tasks, and reviewing labor hours versus sales. I actively worked with the owners to identify areas for improvement and implemented strategies to enhance customer satisfaction. I also managed all production in the back of the house and handled customer complaints, prioritizing the improvement of customer reviews on our delivery online system.

In my role as a Shift Supervisor/Barista at Friday Harbour Resorts, Starbucks, I was responsible for opening and closing the store, training and coaching baristas, and performing inventory counts. I also played a key role in setting up our point of sales system and maintaining the retail display. Additionally, I worked as a Barista/Supervisor at Lavazza Café, where I optimized workflow, managed equipment, and handled scheduling.

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Experience

Work history, roles, and key accomplishments

Manager

Marble Slab Creamery

Oct 2018 - Jul 2021 (2 years 9 months)

Managed all aspects of store operations including scheduling, task organization, inventory management, customer service, and marketing initiatives. Collaborated with owners to drive sales and improve customer satisfaction.

Scheduling Task Management Inventory Management Customer Service Marketing

Shift Supervisor/Barista

Friday Harbour Resorts, Starbucks

Jan 2018 - Jan 2018 (0 months)

Responsible for opening and closing the store, training baristas, managing inventory, and optimizing sales strategies. Played a key role in setting up the POS system and maintaining retail displays.

Training Inventory Management Sales Strategies

Barista/Supervisor

Lavazza Café

Jan 2017 - Jan 2018 (1 year)

Provided excellent customer service, managed equipment, handled supply orders, and optimized workflow. Collaborated with Lavazza to enhance café operations.

Customer Service Supply Workflow Optimization

Junior Graphic Artist

FOXX Advertising & Design Inc.

Jan 2016 - Jan 2017 (1 year)

Designed logos, edited projects, created custom fonts, and organized client jobs. Contributed to various design projects including newspaper ads, business cards, and packaging.

Logo Design Editing Client Management Print Design