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Angela Porretta

@angelaporretta

Hardworking and reliable individual with leadership skills and attention to detail.

Canada

What I'm looking for

I am looking for a job that offers a positive company culture, opportunities for growth, and the chance to utilize my skills in leadership, organization, and customer service. I am particularly interested in roles that involve graphic design, marketing coordination, project management, or event planning.

I am a hardworking and reliable individual with a strong attention to detail. Throughout my career, I have taken an active leadership role in all of my workplaces, constantly striving to improve performance and optimize workflows. I have a proven track record of successfully managing teams and organizing tasks to ensure efficient operations.

During my time as a Manager at Marble Slab Creamery, I was responsible for setting up employee schedules, organizing tasks, and reviewing labor hours versus sales. I actively worked with the owners to identify areas for improvement and implemented strategies to enhance customer satisfaction. I also managed all production in the back of the house and handled customer complaints, prioritizing the improvement of customer reviews on our delivery online system.

In my role as a Shift Supervisor/Barista at Friday Harbour Resorts, Starbucks, I was responsible for opening and closing the store, training and coaching baristas, and performing inventory counts. I also played a key role in setting up our point of sales system and maintaining the retail display. Additionally, I worked as a Barista/Supervisor at Lavazza Café, where I optimized workflow, managed equipment, and handled scheduling.

Experience

Work history, roles, and key accomplishments

MC

Manager

Marble Slab Creamery

Oct 2018 - Jul 2021 (2 years 9 months)

Managed all aspects of store operations including scheduling, task organization, inventory management, customer service, and marketing initiatives. Collaborated with owners to drive sales and improve customer satisfaction.

FS

Shift Supervisor/Barista

Friday Harbour Resorts, Starbucks

Jan 2018 - Jan 2018 (0 months)

Responsible for opening and closing the store, training baristas, managing inventory, and optimizing sales strategies. Played a key role in setting up the POS system and maintaining retail displays.

LC

Barista/Supervisor

Lavazza Café

Jan 2017 - Jan 2018 (1 year)

Provided excellent customer service, managed equipment, handled supply orders, and optimized workflow. Collaborated with Lavazza to enhance café operations.

FI

Junior Graphic Artist

FOXX Advertising & Design Inc.

Jan 2016 - Jan 2017 (1 year)

Designed logos, edited projects, created custom fonts, and organized client jobs. Contributed to various design projects including newspaper ads, business cards, and packaging.

BH

Secretary/Receptionist

Bellport Homes

Sep 2006 - Feb 2014 (7 years 5 months)

Handled incoming calls, maintained filing systems, and organized contact information. Provided administrative support to senior staff.

CC

Server/Waitress

Cookie Crumble

Jan 2010 - Jan 2014 (4 years)

Provided customer service, managed workflow, and assisted in closing duties. Also served as the Night Manager overseeing evening staff.

FD

Detailer

Fine Details

Nov 2010 - Aug 2011 (9 months)

Performed exterior and interior vehicle cleaning services. Ensured vehicles were meticulously cleaned and presented to customers in top condition.

HH

Volunteer

Habitat for Humanity

Aug 2009 - Aug 2009 (0 months)

Assisted in demolishing a home, cleaning debris, and disposing of materials. Contributed to the renovation efforts of Habitat for Humanity.

Education

Degrees, certifications, and relevant coursework

Angela hasn't added their education

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Angela Porretta - Manager - Marble Slab Creamery | Himalayas