Open to opportunities

Jecker Juarez

@jeckerjuarez

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Dedicated restaurant supervisor with a focus on customer service excellence.

Canada

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

As a Restaurant Supervisor at Honeybee Foods Corporation, I have cultivated a positive work environment that emphasizes teamwork and continuous improvement. My commitment to exceptional customer service has allowed me to effectively address employee concerns and guest issues, ensuring satisfaction and loyalty. I take pride in coaching my staff to enhance service quality, which has significantly contributed to our team's success.

My experience extends to managing daily operations at Aramark Entertainment Services, where I led a team of over 10 staff members. Through effective training and supervision, I improved team productivity and reduced errors, resulting in substantial cost savings. My ability to implement cash handling procedures has also increased transaction accuracy, further enhancing customer satisfaction.

With a background in artist relations, I have honed my communication skills and built strong relationships across various sectors. I am passionate about fostering a culture of excellence and am eager to bring my expertise in team leadership and customer service to a new opportunity.

Experience

Work history, roles, and key accomplishments

Restaurant Supervisor

Honeybee Foods Corporation

Aug 2022 - Nov 2024 (2 years 3 months)

As a Restaurant Supervisor, I fostered teamwork and continuous improvement within the service and production team, ensuring exceptional customer service and addressing guest and employee concerns. My responsibilities included coaching staff, maintaining high service standards, and resolving complaints to drive repeat business.

Team Leadership Staff Training Customer Service Inventory Management Time Management Quality Control Conflict Resolution Problem Solving

Concessions Stand Lead

Aramark Entertainment Services

May 2023 - Aug 2023 (3 months)

Managed daily operations of the concessions stand, ensuring efficient service and high customer satisfaction. Trained and supervised a team of over 10 staff members, improving productivity and reducing errors. Oversaw inventory control and implemented cash handling procedures, contributing to significant cost savings.

Customer Service Training Operations Management Efficiency Improvement Quality Assurance Communication

Store Crew

Chauhan Foods Corporation (TimHortons)

Oct 2022 - Jun 2023 (8 months)

Provided excellent customer service, consistently achieving high satisfaction rates. Operated kitchen equipment, prepared food and beverages, and assisted in inventory management. Trained new crew members and maintained cleanliness and organization of the store.

Customer Service Inventory Management Training Teamwork

Artist Relations Manager

All Access to Artists Inc

Aug 2015 - Jan 2021 (5 years 5 months)

Served as the primary contact for communication, emerging opportunities, and client feedback. Liaised with production companies and industry service providers, collaborating with publicists and marketing personnel to facilitate interviews and appearances.

Client Communication Relationship Management Contract Verification Public Relations Co Marketing Scheduling Problem Solving

Education

Degrees, certifications, and relevant coursework

Niagara College

Graduate Certificate, International Business Management

2022 - 2024

Graduate Certificate in International Business Management, focusing on developing skills in business operations and management in an international context.