Open to opportunities

Victoria Liscio

@victorialiscio

Message

I am a dependable manager driving team performance and customer satisfaction.

Canada

Message

What I'm looking for

I seek a management role in a customer-focused, fast-paced environment where I can lead teams, improve operations, train staff, manage scheduling and cash procedures, and contribute to community-facing initiatives with room for growth.

I am a reliable manager with long-standing experience leading fast-paced restaurant operations since 2008, focused on exceptional customer service, cash management, scheduling, and resolving high-pressure situations while maintaining operational standards. I consistently hire, train, and develop staff and have created training modules and documentation to ensure role coverage and quality service.

In prior office support roles I handled bookkeeping and QuickBooks entries, prepared Excel reports, managed invoices and files, and designed marketing materials; I also manage public-facing communications and social media to support business initiatives. I bring a strong work ethic, resourcefulness, and a collaborative leadership style, backed by certifications in emergency communications, first aid, and public-safety training.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Ricci's Pizzeria & Sandwich Shoppe

Jan 2008 - Present (17 years 8 months)

Managed daily front-line operations and a team of cashiers, handling hiring, training, scheduling and conflict resolution to maintain service standards. Oversaw cash handling, large catering orders, social media presence (Instagram, Facebook, Google, Yelp) and end-of-night reconciliations to ensure operational and financial accuracy.

Team Leadership Scheduling Training Customer Service Conflict Resolution Social Media Management Inventory Control

Office Support Staff

1271084 Ontario Inc

Jan 2010 - Jan 2021 (11 years)

Provided bookkeeping and administrative support including QuickBooks data entry, expense reporting, invoice payments and Excel reporting to maintain accurate financial records. Designed marketing materials for company initiatives and maintained organized filing and office processes.