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Victoria Liscio

@victorialiscio

I am a dependable manager driving team performance and customer satisfaction.

Canada
Message

What I'm looking for

I seek a management role in a customer-focused, fast-paced environment where I can lead teams, improve operations, train staff, manage scheduling and cash procedures, and contribute to community-facing initiatives with room for growth.

I am a reliable manager with long-standing experience leading fast-paced restaurant operations since 2008, focused on exceptional customer service, cash management, scheduling, and resolving high-pressure situations while maintaining operational standards. I consistently hire, train, and develop staff and have created training modules and documentation to ensure role coverage and quality service.

In prior office support roles I handled bookkeeping and QuickBooks entries, prepared Excel reports, managed invoices and files, and designed marketing materials; I also manage public-facing communications and social media to support business initiatives. I bring a strong work ethic, resourcefulness, and a collaborative leadership style, backed by certifications in emergency communications, first aid, and public-safety training.

Experience

Work history, roles, and key accomplishments

RS
Current

Manager

Ricci's Pizzeria & Sandwich Shoppe

Jan 2008 - Present (17 years 8 months)

Managed daily front-line operations and a team of cashiers, handling hiring, training, scheduling and conflict resolution to maintain service standards. Oversaw cash handling, large catering orders, social media presence (Instagram, Facebook, Google, Yelp) and end-of-night reconciliations to ensure operational and financial accuracy.

Education

Degrees, certifications, and relevant coursework

Durham College logoDC

Durham College

Certificate, Criminal Psychology & Behaviour

2020 - 2021

Grade: With Honours

Completed a Criminal Psychology & Behaviour certificate with honours at Durham College from 2020 to 2021.

Seneca College logoSC

Seneca College

Certificate, Medical Terminology

2019 - 2020

Completed a Medical Terminology certificate at Seneca College from 2019 to 2020.

Durham College logoDC

Durham College

Certificate, Emergency Communications

2017 - 2018

Completed an Emergency Communications certificate at Durham College from 2017 to 2018.

CC

Canadian Law Enforcement Training College

Diploma, Police Foundations

2013 - 2014

Completed a Police Foundations diploma at the Canadian Law Enforcement Training College from 2013 to 2014.

Tech stack

Software and tools used professionally

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Victoria Liscio - Manager - Ricci's Pizzeria & Sandwich Shoppe | Himalayas