Looking for a job

Elika Gholizadeh

@elikagholizadeh

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Experienced junior graphic designer with expertise in customer service and hospitality.

Canada

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What I'm looking for

I'm seeking a work environment that offers room for me to grow and develop my skills to progress in my career. I am passionate about contributing to meaningful work that aligns with my values and interests, and maintaining a healthy work-life balance where I can excel professionally while also prioritizing my personal well-being.

I am a junior graphic designer with over 9 years of experience in the customer service and hospitality industries. I have an Associate's Certificate in Graphic Design from the British Columbia Institute of Technology, and I have completed 60 credits toward a Bachelor's degree in Psychology from Simon Fraser University. I have intermediate skills in the Adobe Creative Suite, including Photoshop, InDesign, Illustrator, Acrobat, and Lightroom. During my internship at Digitech Printing, I executed design projects based on customer requirements, including redesigning company logos and facilitating the production of over 10,000 business cards. I also maintained over 4000 accounts and ensured regular updates to accurately align profile information with customer requirements.

In my role at West Coast Reduction Ltd., my day-to-day work tasks involve handling inbound and outbound customer inquiries over the phone, maintaining and regularly updating over 4000 accounts, resolving customer complaints with efficiency and professionalism, and utilizing CRM tools to enhance customer interactions and streamline communication. I additionally assumed responsibility of key account management in absence of the key account holder, regularly updating and documenting operational procedures for over 400 key accounts.

Experience

Current

Customer Service Representative

Current

West Coast Reduction Ltd.

Sep 2022 - Present (1 year 8 months)

• Resolved and escalated customer complaints
• Maintained over 4000 accounts, ensuring regular updates to accurately align profile information with customer requirements
• Assumed responsibility of key account management in absence of the key account holder
• Conducted initial training sessions for six employees, including the supervisor, to ensure smooth on-boarding

Customer Support Microsoft Dynamics CRM Systems Microsoft Office Suite Key Account Management

Graphic Design Internship

Digitech Printing

Jan 2022 - Jun 2022 (5 months)

• Redesigned company logos using Adobe Illustrator while preserving brand identity and values
• Facilitated the production of over 10,000 business cards
• Cultivated and maintained positive working relationships with external partners
• Executed design projects based on customer requirements
• Extrapolated clients vision based on minimal input

Adobe Creative Suite Print Production Multitasking Attention To Detail Graphic Design

Server

Havana Vancouver

Aug 2021 - Jun 2022 (10 months)

• Used exceptional customer service skills to elevate guests’ dining experiences
• Attained excellent multi-tasking abilities while working in a fast-paced environment
• Memorized 100+ menu items including food, cocktails, wine, and dessert
• Answered questions about menu selection and provided recommendations when requested

Customer Service Conflict Resolution Verbal Communication Point of Sale Multitasking

Sales Associate

Aritzia

Sep 2020 - Mar 2021 (6 months)

• Contributed to sales goals by engaging in upselling and cross-selling strategies
• Participated in regular product knowledge sessions
• Strategically merchandised new products, ensuring effective presentation and visibility

Sales Goals Upselling Cross Selling Product Knowledge Problem Solving

Server

Earls

Jun 2017 - Jul 2021 (4 years 1 month)

• Delivered memorable guest experiences with personable and fast service
• Memorized standard food menu along with daily specials menu, including a variety of appetizers, cocktails, wine, and dessert
• Efficiently operated Micros POS system
• Upsold menu items, promotions, and special offerings to enhance overall customer satisfaction and revenue

Working Under Pressure Communication Interpersonal Skills Point of Sale

Sales Associate

Lush Cosmetics

Oct 2016 - Jun 2017 (8 months)

• Provided personalized skincare and beauty consultations to customers, offering tailored recommendations based on their individual preferences and skin types
• Engaged in product demonstrations and sampling, creating an immersive and interactive shopping experience for customers
• Collaborated with team members to achieve and exceed sales targets
• Gained in-depth knowledge of product inventory

Skincare Product Demonstrations Sales Targets Inventory Payment Processing

Receptionist

Tuscany Salon

Mar 2015 - Jul 2016 (1 year 4 months)

• Managed customer inquiries on the phone and in-person
• Conducted biweekly inventory audits with meticulous attention to detail
• Managed scheduling of appointments
• Processed cash and credit card transactions
• Provided product information and recommendations to clients
• Maintained a tidy and welcoming reception area