Looking for a job

Angel Amunega

@angelamunega

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Customer support specialist driving satisfaction and smooth customer journeys.

Nigeria

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What I'm looking for

I seek a collaborative, customer-focused role where I can improve satisfaction, streamline support processes, and grow into greater customer success responsibilities.

I am a customer support specialist with four years' experience managing client relationships, sales processes, and post-purchase care. I consistently maintained high satisfaction rates by resolving inquiries, providing technical support for virtual sessions, and creating customer resources that reduced repeat inquiries.

I excel at multitasking with professionalism and confidentiality, using CRM and collaboration tools like HubSpot, Google Workspace, ClickUp, and Zoom. I have a proven record of converting prospects, improving product quality through cross-team collaboration, and documenting processes for efficient reporting and follow-up.

Experience

Work history, roles, and key accomplishments

Customer Success Assistant

Afritutor International

Apr 2023 - Dec 2025 (2 years 8 months)

Conducted targeted lead generation and personalized outreach, managed daily interactions with 60+ clients and maintained above 90% customer satisfaction while reducing repeat inquiries by 35% through an FAQ resource.

Lead Generation CRM client support Technical Troubleshooting Customer Satisfaction Data Entry FAQ Creation

Customer Support Representative

Buffalocrete Construct Limited

Jan 2022 - Mar 2023 (1 year 2 months)

Managed 30+ daily cold calls converting 50% into repeat customers, handled high volumes of inquiries with an 80% satisfaction rate, and reduced repeat complaints by 60% through cross-functional collaboration.

Cold Calling HubSpot CRM Customer Service Google Workspace Complaint Resolution