Angela McKinley
@angelamckinley
Customer service leader managing teams, budgets, and guest satisfaction.
United StatesWhat I'm looking for
I’m an upbeat, flexible, highly energetic leader who leads by example and builds morale—driving low turnover, strong customer service standards, and real team advancement.
As a Player Services Bank/Cage Manager, I directly supervised player services bank operations, hired and developed staff, and created a supportive environment that kept teams motivated and accountable. I managed protection and balancing of large currency amounts, monitored day-to-day activities across departments, coordinated with surveillance/security, and maintained a 97% customer satisfaction survey rating through secret shoppers. I also directed cage, count team, sports betting, and player services operations with 30+ team members, while resolving conflicts and maintaining budget and staffing levels.
Most recently, as an Assistant Cage and Count Manager, I supervised cashiers and main bankers in cage and count—continuing the same focus on accuracy, training, and smooth, high-standard service.
Outside casino operations, I’ve scaled a direct sales organization as a sole proprietor and Platinum Premier Leader, growing to 500+ consultants and $5.5M in combined sales while training and energizing teams. Earlier roles strengthened my foundation in service leadership and performance: I managed retail teams, improved customer service scores from 74% to 97% in one year, and supported process-driven results like reducing product theft by 15%; I also handled call center support and end-to-end accounts receivable.
Experience
Work history, roles, and key accomplishments
Platinum Premier Leader
Perfectly Posh
Oct 2015 - Present (10 years 9 months)
Built a direct sales business from sole proprietorship to a team of 500+ consultants, reaching $5.5M in combined sales and ranking within the top 1% of company sales. Created and administered home-office training, earning recognition including multiple sales/recruiting awards and a sales incentive trip program for top performers.
Assistant Cage & Count Manager
Gate City Casino
Feb 2025 - Aug 2025 (6 months)
Supervised cashiers and main bankers across the cage and count team, ensuring consistent, high-standard customer service. Supported day-to-day operations in alignment with established controls and procedures.
Player Services Bank/Cage Manager
Peninsula Pacific Entertainment
Aug 2022 - Sep 2024 (2 years 1 month)
Led player services bank/cage operations for 30+ team members, maintaining the lowest turnover across properties and achieving 97% customer satisfaction via secret shoppers. Managed staffing and budgets, oversaw cash protection and balancing, and used WinSystems WIGOS CRM to strengthen guest relationships and reduce ledger variances.
Accounts Receivable
Collins Sports Center
Sep 2014 - Aug 2018 (3 years 11 months)
Managed end-to-end accounts receivable, including invoicing for corporate and individual orders and collecting outstanding balances through consistent follow-up and customer service. Processed payments and daily banking deposits and communicated with customers by phone, email, and in person.
Store Manager
Maurices
Aug 2010 - Dec 2013 (3 years 4 months)
Recruited, trained, and supervised assistant managers and sales associates while improving customer experience and team performance. Increased total sales volume 7% annually, raised customer service survey results from 74% to 97% in one year, and reduced product theft by 15%.
Call Center Specialist
RewardsNow Call Center
Jul 2008 - Jul 2010 (2 years)
Resolved customer issues via phone, email, and chat, including helping customers redeem rewards from banks and credit cards. Supported account management tasks such as looking up accounts, resetting passwords, updating personal details, and guiding users through the website.
Assistant Manager
Gymboree
Jan 2006 - Jul 2008 (2 years 6 months)
Trained and supervised sales associates in a fast-paced retail environment while maintaining company visual standards. Consistently met a 95% customer satisfaction survey standard and delivered high-quality customer service supported by coaching.
Education
Degrees, certifications, and relevant coursework
BRSM, Pensacola
Associate’s degree, Practical Ministry
Completed an associate’s degree in Practical Ministry Training, building skills to communicate effectively with individuals, groups, and crowds.
Faith School of Theology
Training (coursework), Theology
Completed coursework including public speaking training, and developed skills in active listening and problem solving.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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