Open to opportunities

Alicia Gillins

@nanig

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Goal-oriented sales professional with strong customer service skills.

United States

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What I'm looking for

I am looking for a role in a supportive environment that values teamwork and offers opportunities for growth.

I am an energetic and adaptable sales professional with a strong background in customer service and retail. My experience spans various roles, including lead cashier and call center agent, where I have consistently demonstrated my ability to resolve customer issues efficiently and exceed sales targets. I thrive in fast-paced, team-oriented environments and am always willing to go the extra mile to ensure customer satisfaction.

Throughout my career, I have developed a keen ability to analyze sales data and implement effective strategies for improvement. My leadership experience includes training new hires and managing operations in the absence of a manager, showcasing my commitment to fostering a positive team culture. I am eager to leverage my skills and experience in an entry-level sales position, contributing to the profitability and success of my future employer.

Experience

Work history, roles, and key accomplishments

Current

Lead Call Center Agent

Current

Wynn & Encore Las Vegas

Feb 2024 - Present (2 years 4 months)

Managed diverse customer service and administrative tasks, resolving issues efficiently. Handled inbound and outbound calls, consistently exceeding sales targets through upselling.

Customer Service Sales Targets Training Conflict Resolution

Asst. Manager

The Strat Hotel & Casino

Jul 2022 - Feb 2024 (1 year 7 months)

Created and conducted training sessions for new hires on company policies and procedures. Managed cash handling, analyzed sales data, and assumed managerial responsibilities.

Training Development POS Cash Handling Sales Data Analysis Operations Management Policy Implementation

Lead Photographer

Lifetouch

Aug 2020 - Aug 2021 (1 year)

Utilized advanced photography techniques for visually stunning compositions and managed all aspects of photoshoots. Captured high-quality portraits for school yearbooks and promotional materials.

Photoshoot Management Portrait Photography

Winner Circle - Lead Cashier, Deposits, Server

Dave & Buster's

Jun 2018 - Mar 2020 (1 year 9 months)

Assumed managerial responsibilities, overseeing operations and resolving customer complaints. Developed employee schedules and assisted in recruitment and onboarding.

Managerial Responsibilities Customer Service Recruitment

Lead Game Attendant, Server

Bowlero

Oct 2018 - Apr 2019 (6 months)

Implemented new server training programs, improving product knowledge and upselling techniques. Collaborated with kitchen staff to ensure timely food delivery and customer satisfaction.

Customer Satisfaction Operations Management Team Collaboration

Game Attendant- Cashier

Santa Monica Pier

Jan 2018 - Jun 2018 (5 months)

Resolved customer issues through effective service and administrative tasks. Managed cash and debit/credit card transactions efficiently.

Customer Service Administrative Support Microphone Operation Problem Solving

Education

Degrees, certifications, and relevant coursework

Inglewood High School

High School Diploma, General Studies

Grade: 3.8

Completed high school education, earning a High School Diploma. Achieved a GPA of 3.8.

Santa Monica College

Associate Degree, Photography

Pursued studies in Photography, focusing on foundational and advanced photographic techniques. Developed skills in visual composition and image capture.