Open to opportunities

Katelyn Joyce

@katelynjoyce

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Customer Service Manager skilled in retail POS, de-escalation, and delivering friendly, efficient support.

United States

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What I'm looking for

I’m looking for a customer-focused team where I can use my 10 years of customer service and management experience to solve problems quickly, handle transactions accurately, support coworkers, and keep customers fully taken care of.

I’m a customer service professional with 10 years of experience across retail and front-desk environments. I’ve built a reputation for being reliable, responsible, and consistently on time, handling everything from cash transactions and returns to customer questions and complaints.

Most notably, I served as a Customer Service Manager at Walmart, managing the cash office, service desk, registers, and self checkouts, while scheduling breaks and lunches and helping de-escalate difficult situations. I also bring strong experience from roles like Front Desk Receptionist (patient check-in/out and paperwork) and Wireless Pro Sales Associate (phone and plan sales, troubleshooting for devices sold through the company), along with deep POS and payment-processing knowledge.

Experience

Work history, roles, and key accomplishments

Cashier/Customer Service

Kohl's

Aug 2025 - Aug 2025 (0 months)

Processed customer purchases and returns, handled payment transactions, and answered customer questions and complaints. Promoted Kohl's credit/rewards programs and managed related lookup and account support.

Customer Service Cash Handling POS systems Returns Processing Customer Complaint Resolution Upselling Phone Communication Rewards Account Lookup

Cashier/Customer Service

Mobil On the Run

Jan 2025 - Jun 2025 (5 months)

Handled cashier duties including sales and payment processing, while maintaining cleanliness and supporting in-store sales. Managed ID checks for age-restricted items and processed lottery/lotto and gaming-related activities.

Cash Handling Payment Processing Customer Service POS systems Lottery Lotto Sales Lottery Ticket Verification Lottery Scratch Off Inventory Checks Deposits Cigarette Alcohol Sales

Wireless Pro Sales Associate

Premium Retail Services

Nov 2024 - Feb 2025 (3 months)

Sold phones and wireless plans (prepaid and postpaid) and helped customers switch carriers as requested. Provided device support for phones sold through the company and supported hotspot/wifi plan sales.

Wireless Sales Phone Sales Prepaid And Postpaid Plans Customer Support WiFi Hotspot Plan Sales Phone Communication Retail Customer Service Product Demos

Front Desk Receptionist

Clarkson Eyecare

Feb 2022 - Jul 2022 (5 months)

Greeted and checked patients in and out, handled phone calls/voicemails, and supported new patient profile creation. Assisted with paperwork processing, insurance/license scanning, and helping patients with eyewear selection and fit adjustments.

Front Desk Reception Phone Communication Insurance Verification Driver'S License Scanning Medical Office Experience Customer Service Eyewear Frame Assistance Scheduling Support

Apparel Associate

Walmart

Jun 2021 - Oct 2021 (4 months)

Supported fitting room operations, processed returns, and assisted with merchandising and re-stocking. Managed clearance/tagging and handled damaged clothing through claims when applicable.

Retail Customer Service Fitting Rooms Returns Processing Merchandise Tagging Clearance POS systems Zebra Device Usage (Tagging Labeling)Damaged Clothing Claims Stocking

Customer Service Manager

Walmart

Oct 2019 - Apr 2021 (1 year 6 months)

Managed front-end customer service operations including cash office, service desk, registers, and self-checkouts. Scheduled breaks/lunches, opened and set up registers, resolved customer issues, and supported de-escalation of angry customers when needed.

Customer Complaint Resolution Cash Register Schedule Management De escalation Service Desk Support Minor Alcohol Related Cashier Support (ID Signage Awareness)Team Coordination

Clerk

Mobil Gas Station

Mar 2017 - Nov 2018 (1 year 8 months)

Worked as a cashier and supported station operations including stocking, cleaning, and deposit handling. Sold lottery/lotto and age-restricted items with ID checks, processed payments, and managed gaming winnings payouts.