Nadirah Powell
@nadirahpowell
Resilient sales professional skilled in lead generation and client engagement.
United StatesWhat I'm looking for
I am a resilient sales professional with a proven track record in lead generation, client engagement, and solution-based selling. My experience spans various roles in fast-paced environments, where I consistently exceed sales targets and deliver exceptional customer service. At DraftKings, I was recognized for surpassing support KPIs, which directly contributed to VIP client satisfaction and increased referral-based account registrations.
Throughout my career, I have demonstrated a strong focus on proactive client engagement and innovative sales strategies. While working at Bath & Body Works, I consistently met or surpassed daily sales goals by employing effective product bundling and add-on recommendations during peak traffic hours. My ability to drive sales and enhance customer experiences has been a hallmark of my career, and I thrive on the challenge of exceeding expectations.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
betOcean, Ocean Casino Resort
Jan 2024 - Present (2 years 5 months)
Delivered fast, high-quality support via Zendesk across email, chat, and phone, resolving 80+ inquiries daily. Managed escalations with precision through ticketing systems, ensuring timely resolution. Applied expert knowledge of workflows, gaming services, and promos to drive satisfaction and boost loyalty.
Sales Associate
Bath & Body Works
Jan 2022 - Jan 2025 (3 years)
Delivered a personalized experience and product recommendations that increased the average transaction value by 8%. Drove sales via creative display maintenance, upselling, cross-selling, and promoting offers during high traffic periods.
Customer Service Representative
Draftkings, Golden Nugget Casino
Jan 2023 - Jan 2024 (1 year)
Resolved 75+ inquiries daily, delivered seamless service using ticketing tools, and strengthened player retention through real-time solutions. Applied expert knowledge of sales, betting rules, and platform features to enhance customer experience.
Sportsbook Supervisor
Caesars Sportsbook
Jan 2020 - Jan 2022 (2 years)
Led daily floor and vault operations while supervising cashier performance in a high-volume betting environment. Drove revenue accuracy by managing wagers, tracking outcomes, and ensuring compliance with gaming protocols.
Bank Teller
TD Bank
Jun 2019 - Sep 2020 (1 year 3 months)
Processed and verified high-volume transactions including deposits, withdrawals, loan payments, and money transfers. Proactively identified cross-sell opportunities, contributing to new product adoption and increased branch revenue.
Sales Associate
White House Black Market
Jan 2016 - Jan 2020 (4 years)
Delivered a personalized experience and product recommendations that increased the average transaction value by 8%. Drove sales via creative display maintenance, upselling, cross-selling, and promoting offers during high traffic periods.
Key Holder
Watch Station International
Jan 2015 - Jan 2019 (4 years)
Drove sales through team coaching, upselling strategies, and high-impact visual merchandising. Consistently exceeded daily sales goals by anticipating customer needs and promoting add-on purchases.
Education
Degrees, certifications, and relevant coursework
Nadirah hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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