Open to opportunities

Nadirah Powell

@nadirahpowell

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Resilient sales professional skilled in lead generation and client engagement.

United States

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What I'm looking for

I am looking for a dynamic role where I can leverage my sales expertise and drive customer satisfaction while contributing to a collaborative team environment.

I am a resilient sales professional with a proven track record in lead generation, client engagement, and solution-based selling. My experience spans various roles in fast-paced environments, where I consistently exceed sales targets and deliver exceptional customer service. At DraftKings, I was recognized for surpassing support KPIs, which directly contributed to VIP client satisfaction and increased referral-based account registrations.

Throughout my career, I have demonstrated a strong focus on proactive client engagement and innovative sales strategies. While working at Bath & Body Works, I consistently met or surpassed daily sales goals by employing effective product bundling and add-on recommendations during peak traffic hours. My ability to drive sales and enhance customer experiences has been a hallmark of my career, and I thrive on the challenge of exceeding expectations.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

betOcean, Ocean Casino Resort

Jan 2024 - Present (1 year 5 months)

Delivered fast, high-quality support via Zendesk across email, chat, and phone, resolving 80+ inquiries daily. Managed escalations with precision through ticketing systems, ensuring timely resolution. Applied expert knowledge of workflows, gaming services, and promos to drive satisfaction and boost loyalty.

Zendesk Ticketing Systems Customer Support Workflow Management Escalation Management Communication

Sales Associate

Bath & Body Works

Jan 2022 - Jan 2025 (3 years)

Delivered a personalized experience and product recommendations that increased the average transaction value by 8%. Drove sales via creative display maintenance, upselling, cross-selling, and promoting offers during high traffic periods.

Product Recommendations Sales Upselling Cross Selling Customer Experience Transaction Value

Customer Service Representative

Draftkings, Golden Nugget Casino

Jan 2023 - Jan 2024 (1 year)

Resolved 75+ inquiries daily, delivered seamless service using ticketing tools, and strengthened player retention through real-time solutions. Applied expert knowledge of sales, betting rules, and platform features to enhance customer experience.

Ticketing Customer Service Sales Platform

Sportsbook Supervisor

Caesars Sportsbook

Jan 2020 - Jan 2022 (2 years)

Led daily floor and vault operations while supervising cashier performance in a high-volume betting environment. Drove revenue accuracy by managing wagers, tracking outcomes, and ensuring compliance with gaming protocols.

Floor Operations Vault Cashier Supervision Betting Management Revenue Accuracy Bet Tracking Team Leadership

Bank Teller

TD Bank

Jun 2019 - Sep 2020 (1 year 3 months)

Processed and verified high-volume transactions including deposits, withdrawals, loan payments, and money transfers. Proactively identified cross-sell opportunities, contributing to new product adoption and increased branch revenue.

Deposits Withdrawals Loan Payments Money Transfers Cross Selling Pro Product Adoption Customer Service

Sales Associate

White House Black Market

Jan 2016 - Jan 2020 (4 years)

Product Recommendations Sales Upselling Cross Selling Customer Experience Transaction Value

Key Holder

Watch Station International

Jan 2015 - Jan 2019 (4 years)

Drove sales through team coaching, upselling strategies, and high-impact visual merchandising. Consistently exceeded daily sales goals by anticipating customer needs and promoting add-on purchases.

Sales Upselling Sales Goals Add On Purchases