Open to opportunities

Anesu Majecha

@anesumajecha

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Proactive Customer Success Specialist with a focus on SaaS.

South Africa

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What I'm looking for

I am looking for a role in a mission-driven, remote-first team where I can leverage my skills in customer success to drive positive outcomes for clients and contribute to company growth.

As a proactive Customer Success Associate, I have hands-on experience supporting SaaS clients throughout the entire customer lifecycle—from onboarding and adoption to renewal and retention. My dedication to reducing churn and improving customer health scores has been recognized through my ability to boost CSAT via personalized success planning and strong client relationships.

At Selliith Company, I successfully onboarded and supported over 30 SaaS clients, implementing strategies that reduced churn by 18% and increased CSAT by 12%. My expertise in tools like HubSpot, Notion, and Zapier allows me to create effective onboarding flows and lifecycle campaigns, ensuring that clients receive the best possible support and guidance. I thrive in mission-driven, remote-first teams where I can drive outcomes for both customers and companies.

Experience

Work history, roles, and key accomplishments

Current

Customer Success & Digital Marketing Associate

Current

Selliith Company

Jan 2025 - Present (6 months)

Onboarded and supported over 30 SaaS clients through kickoff calls, success plans, and check-ins. Reduced churn by 18% through proactive re-engagement and lifecycle outreach.

Customer Lifecycle Onboarding Retention HubSpot Notion Zapier Salesforce

Sales Assistant

Phoenix Durban

Sep 2020 - Present (4 years 10 months)

Assisted over 60 customers daily with support inquiries, product education, and complaints. Surpassed sales targets consistently, contributing to a 15% increase in quarterly revenue.

Customer Service Sales Product Education Google Sheets Relationship Building Active Listening