Anelyn Jace Bacus

I am a customer service and technical support professional with over eight years' experience across BPO, fintech, e-commerce, and healthcare technology. I have supported merchants, remittance customers, and medical device users through setup, connectivity, and troubleshooting.

At WorldRemit I handled customer and partner inquiries on remittance, ensured AML/CFT compliance, and prepared regulatory reports. In Shopify Merchant Support I assisted merchants with store setup, orders, payments, and multi-channel troubleshooting.

In healthcare technical support (Dexcom) I provided device setup, connectivity troubleshooting, and case documentation while delivering empathetic support. I am comfortable with CRM and ticketing tools and prioritize clear documentation and compliance.

I communicate effectively in English and Tagalog, and I seek roles where I can apply technical troubleshooting, customer engagement, and compliance experience to improve user outcomes and operational processes.