At Hume Health, I managed customer queues in Freshdesk and handled Shopify order fulfillment, including cancellations, refunds, and inventory verification. I also used retention scripts to help save subscriptions and coordinated with carriers on delivery delays.
At Accenture, I provided phone, chat, email, and remote technical support. I diagnosed software, hardware, network, and authentication issues, documented cases in CRM systems, and routed advanced bugs to engineering.
At Alorica, I handled service, billing, contract, and account restoration inquiries. I was promoted to Subject Matter Expert within three months and coached new hires during onboarding.
