PPPacey Dela Paz
@paceydelapaz
Customer support specialist focused on technical and fintech support, security, and user retention.
PhilippinesWhat I'm looking for
I am a customer support specialist with over 2.5 years of experience delivering high-tier technical and financial support in fast-paced environments.
I resolve complex inquiries for digital wallets, payment gateways, mobile banking, and general platform issues while maintaining strict compliance and security when handling sensitive financial data.
I combine technical troubleshooting, CRM documentation, and de-escalation skills with a compassionate, human-centered approach that improves customer satisfaction and retention.
I am organized, efficient, and committed to thorough documentation and audit-ready resolution processes to support both customers and operational teams.
Experience
Work history, roles, and key accomplishments
TATroubleshot complex platform issues for digital wallets, payment gateways, and mobile banking apps and maintained detailed CRM documentation to ensure audit readiness and accurate customer history.
ALResolved complex technical and financial inquiries via chat and email while maintaining strict compliance and security standards, improving customer retention and issue resolution accuracy.
Education
Degrees, certifications, and relevant coursework
STI Novaliches
Bachelor of Science, Information Technology
2010 - 2014
Completed coursework for a Bachelor of Science in Information Technology at STI Novaliches from 2010 to 2014.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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