Karen Cadag
@karencadag
Customer-focused Technical Support Specialist skilled in troubleshooting, payments, and cross-functional collaboration.
PhilippinesWhat I'm looking for
I am a technical support specialist with progressive experience across SaaS, payments, and large-scale platform support, delivering high-quality customer outcomes.
At Lightspeed Commerce I provided end-to-end POS hardware and software support, handled payments workflows, gateway activations, and chargeback resolution to ensure seamless merchant operations and satisfaction.
Previously I supported Google Workspace at Telus International, advancing from frontline support to Admin Console Specialist and Collaboration Specialist, resolving complex admin, security, and collaboration issues while serving as a Potential Privacy Incident reviewer.
I consistently apply strong troubleshooting, clear communication, and cross-functional collaboration to protect customer data, drive issue resolution, and improve user experience.
Experience
Work history, roles, and key accomplishments
Delivered end-to-end technical support for Lightspeed POS hardware and software, managing device setup, integrations, factory resets, and hardware replacements while resolving payments and payout issues to maintain merchant operations and high customer satisfaction.
Technical Support Representative
Telus International
Nov 2021 - May 2024 (2 years 6 months)
Provided Google Workspace frontline and admin-console support, resolving issues across Gmail, Drive, Calendar, device management and APIs, and audited interactions as a PPI Reviewer to ensure privacy compliance and protect customer data.
Product/Application Support
TaskUs
Nov 2020 - Dec 2021 (1 year 1 month)
Provided phone support to riders and drivers, troubleshooting booking, in-trip and post-trip issues, payments and refunds, and verification processes to ensure timely resolution and high customer satisfaction.
Technical Support Representative
Teleperformance Philippines
Feb 2017 - Aug 2020 (3 years 6 months)
Performed in-depth troubleshooting for AT&T internet, phone, and TV services, resolving connectivity, modem/router configuration, and billing-related interruptions while meeting SLAs and maintaining detailed documentation.
Marketing Assistant
PGA Cars Inc.
Jul 2016 - Jan 2017 (6 months)
Coordinated logistics for events, trade shows, and product launches, managed vendor communications and quotations, and supported client outreach and departmental administrative tasks to facilitate marketing operations.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor of Science in Business Administration, Human Resource Development Management
2012 - 2016
Completed a Bachelor-level program in Business Administration with a major in Human Resource Development Management from 2012 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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