Open to opportunities

Reniel Estanislao

@renielestanislao

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Customer-focused technical support specialist with ~5 years in BPO and tech, improving processes and systems.

Philippines

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What I'm looking for

I seek a role in technical/customer support or operations that emphasizes process improvement, cross-functional collaboration, hands-on troubleshooting, and opportunities to train others and scale support systems.

I am a reliable technical support and customer service professional with nearly five years of experience across BPO and tech industry roles. I combine strong communication, analytical, and troubleshooting skills to resolve client issues and drive process improvements.

My background includes customer and technical support, migrations to Shopify, POS device troubleshooting, CRM setup and integrations, and internal process documentation. I have coordinated cross-functional workflows using tools like Notion, Asana, Re:amaze, Zendesk, and Citrix to ensure timely deliverables.

I consistently focus on optimizing workflows, delivering actionable research and documentation, and training end users and staff to increase efficiency and reduce escalations. I seek to bring these strengths to a team that values operational excellence and continuous improvement.

Experience

Work history, roles, and key accomplishments

Executive Assistant

Athena (Oraz Inc.)

May 2025 - Sep 2025 (4 months)

Conducted research and compiled data-driven insights to support business decisions, optimized workflows, and created structured documentation to enhance internal efficiency and project visibility. Coordinated daily tasks and communication using Notion and Citrix.

Research Workflow Optimization Documentation Notion Citrix Coordination Communication

Customer & Tech Support Specialist

LTVPlus

Aug 2023 - Aug 2024 (1 year)

Handled scheduling, order adjustments, payment processing, and error reporting for a hauling company; performed setup, web and app integrations, minor staff training, automation and CRM troubleshooting. Improved client workflows and reduced recurring support issues through integrations and documentation.

Zendesk Automation Customer Support Ticketing Documentation

Migration Support Specialist

TaskUs

Aug 2022 - Aug 2023 (1 year)

Provided technical support and escalations during Intuit/QuickBooks to Shopify migrations, managed POS hardware orders/troubleshooting, and assisted merchants with store setup, app integration, and subscription management. Reduced merchant onboarding time through targeted troubleshooting and training.

Shopify Quickbooks POS Troubleshooting E commerce Support Training Escalation Management

Customer & Technical Service Rep

Teleperformance

Jun 2021 - Jul 2022 (1 year 1 month)

Handled device troubleshooting, incident reporting, warranty claims, subscription management, sales/upselling and end-user training for a telco account, improving first-contact resolution and reducing warranty turnaround. Monitored systems and documented diagnostics.

Troubleshooting Incident Reports Warranty Management Upselling System Monitoring Customer Retention User Training Diagnostics

IT Management Staff

JTC Manpower Services

Feb 2020 - Dec 2020 (10 months)

Managed computer-related concerns, set up systems for seminars and conferences, and performed minor website programming and public-material creation to support company events and operations. Improved event readiness through standardized setups and documentation.

IT Support Setup Web Programming Customer Service Troubleshooting Documentation