Open to opportunities

JayAr Tenorio

@jayartenorio

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Customer Service and Technical Support specialist experienced in e-commerce and case management.

Philippines

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What I'm looking for

I seek a customer-focused technical support role where I can apply e-commerce and troubleshooting expertise, work in a collaborative culture, and grow into operations or leadership responsibilities.

I am a customer service and technical support specialist with extensive experience in e-commerce operations, technical troubleshooting, and legal administrative processing. I consistently deliver clear, professional communication while resolving technical and account issues across multiple channels.

I have managed end-to-end order fulfillment using platforms like Shopify and NetSuite, maintained accurate Excel sales reporting, and handled case management with Salesforce and Freshdesk. I provide technical support for devices and networks, guiding customers through diagnostics, SIM/eSIM activations, and connectivity troubleshooting.

My background includes generating and maintaining medically-related legal panels, coordinating with counsel and regulatory bodies, and prioritizing ticket workflows to ensure timely resolution and compliance. I aim to bring reliable execution, attention to detail, and strong customer advocacy to my next role.

Experience

Work history, roles, and key accomplishments

QME Panel Clerk

Abramson Labor Group

Dec 2024 - Dec 2025 (1 year)

Generated and managed QME panels by accurately entering claimant data, issuing strikes and replacements to maintain case compliance, and coordinating with counsel and the DWC to resolve procedural issues.

Medical Legal Data Entry Case Management Regulatory Compliance Email Communication

Ecommerce Support Specialist

SimCorner Pty. Ltd.

Aug 2022 - Sep 2024 (2 years 1 month)

Managed end-to-end Shopify order processing and maintained daily sales records, provided technical support for SIM/eSIM activation and connectivity, and handled customer tickets to ensure timely resolution.

Shopify Technical Troubleshooting Ticketing Systems Diagnostics

Technical Support Representative

Spark New Zealand

Jun 2021 - May 2022 (11 months)

Resolved DSL, fiber, landline, and mobile connectivity issues using diagnostic tools, guided customers through modem and SIM setup, and coordinated technician appointments for escalations.

DSL Fiber Support SIM Diagnostics

Technical Support Representative

GoPro

Oct 2017 - Mar 2021 (3 years 5 months)

Managed orders and returns in NetSuite and cases in Salesforce, provided technical support for cameras and drones, and assisted customers with app navigation and video editing workflows.

NetSuite Salesforce Product Support Order Management Returns