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Aneeq Abbasi

@aneeqabbasi

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Versatile Customer Experience/Support Specialist with 5+ years of expertise.

Pakistan

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What I'm looking for

I seek a role that fosters growth, values customer-centric approaches, and encourages innovation in customer experience.

I am a dedicated Customer Experience Specialist with over three years of hands-on experience in multi-channel support and eCommerce operations. My journey has allowed me to support global brands in enhancing customer satisfaction and managing high-volume support workflows across 17+ marketplaces. I thrive in fast-paced, remote environments, bringing a proactive and tech-driven approach to every challenge.

At IMO, I have successfully overseen daily operations and led customer-facing initiatives, contributing to an 18% revenue growth by improving support processes. My role involved training and mentoring new hires to maintain service quality and achieve KPIs. I have also led agency development and campaign management, ensuring customer satisfaction and brand engagement through innovative strategies.

Previously, as a Quality Assurance Specialist at RDX Sports, I developed productivity benchmarks and implemented continuous improvement strategies that reduced the refund ratio significantly. My experience spans various customer support roles, where I have consistently delivered exceptional service and resolved escalations, contributing to improved seller ratings and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Operations Associate

Current

IMO

Jan 2024 - Present (1 year 7 months)

Delivered high-quality support for IMO app clients by overseeing daily operations and leading customer-facing initiatives, including content moderation, VIP users engagement, and user interaction. Contributed to 18% revenue growth by improving support processes and converting mid-tier customers into high-value accounts.

Customer Service WeCom OSS Trello WeChat Salesforce Excel SQL Content Moderation

Customer Excellence Specialist

RDX Sports

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered high-quality customer support across 17+ marketplaces (Amazon, eBay, Walmart, Shopify, etc.), handling post-sales inquiries, logistics, returns, pricing, and warranties with professionalism and urgency. Managed front-end and back-end Amazon store operations, including A-Z Guarantee Claims, account health, seller performance, and customer experience optimization.

Customer Support Marketplace Operations Amazon Seller Central eBay Walmart Shopify Logistics Customer Engagement Compliance

Customer Support Specialist

RDX Sports

Jan 2021 - Dec 2023 (2 years 11 months)

Delivered exceptional customer support across Amazon, eBay, Walmart, and the RDX Sports website through live chat, email, and high-volume phone handling (150–200 calls daily via inbound RingCentral and outbound Zoiper). Resolved customer inquiries related to orders, shipping, returns, refunds, and product issues with empathy and efficiency, contributing to increased customer satisfaction and reten

Customer Support Live Chat Email Support Phone Support RingCentral Zendesk Logistics Coordination

Quality Assurance Specialist

RDX Sports

Jan 2021 - Dec 2023 (2 years 11 months)

Led QA for customer support across 17+ global and local marketplaces, ensuring excellence in pre-sales and after-sales customer interactions. Reduced refund ratio from 20% to under 5% by analyzing customer-agent conversations, identifying service gaps, and deploying targeted process improvements.

Quality Assurance Customer Support Process Improvement Data Protection ClickUp Slack Microsoft Teams

Assistant Area Director, Public Relations

Toastmasters International – District 122P, Division C, Area

Jun 2022 - Jul 2023 (1 year 1 month)

Supported PR strategy and event execution across 15+ Toastmasters clubs within the division, contributing to the growth and cohesion of 44 clubs under District 122P. Designed and distributed creative event marketing materials (posters, videos, recaps), amplifying regional event participation and member engagement.

Public Relations Strategy Event Execution Member Engagement Coordination Logistics Leadership Communication

Vice President Public Relations

Rawalpindi Toastmasters Club

Jun 2022 - Jul 2023 (1 year 1 month)

Led club-wide communication and branding initiatives for a globally recognized leadership development organization, enhancing visibility and engagement across multiple channels. Managed and optimized social media presence across platforms such as LinkedIn, Facebook, and YouTube, aligning messaging with Toastmasters brand tone.

Communication Branding Public Relations Content Creation Social Media Management Event Coordination Leadership Development LinkedIn YouTube

Customer Support Specialist

Orion Business Resource Centre

Mar 2019 - Aug 2020 (1 year 5 months)

Delivered high-volume support by handling 300–500 inbound calls daily, assisting customers with cab bookings, inquiries, and service-related issues in a fast-paced BPO environment. Utilized taxi dispatch and CRM systems including Cordic, iCabbi, and Autocab to manage operations, track performance, and streamline communication.

Customer Support Inbound BPO Scheduling Dispatching Cordic ICabbi Autocab

Senior Sales Executive

Prime BPO

Jan 2018 - Feb 2019 (1 year 1 month)

Consistently exceeded daily sales targets by 30%, closing an average of 15+ applications per shift in a high-volume outbound call environment. Mentored and trained 3+ new Customer Support Representatives, improving team productivity and onboarding efficiency.