Andrés Quicaba

I’m an innovative DEIB & Organizational Culture Specialist with a background in Applied Anthropology and Archaeology. I translate complex social data into practical, people-centered actions that align with corporate goals.

As a Global DEIB Committee Member and Marketing Communications Chair at Avantor (Jul 2024–Dec 2025), I pioneered the use of social science frameworks to drive structural improvements worldwide. I conducted ethnographic information-gathering to map shadow (non-official) employee networks and provide leadership with actionable insights on sentiment.

I’ve managed professional experience initiatives for a workforce of 900+, directly linking employee wellbeing with corporate goals. I also revamped internal communications to reflect the company’s actual cultural landscape, strengthening employer branding and boosting engagement.

Previously at TTEC (May 2021–Aug 2023), I grew from bilingual Customer Service Representative to Subject-Matter Expert. I advised agents on customer satisfaction best practices, productivity optimization, and campaign performance—experience that continues to inform how I support teams through listening, conflict resolution, and continuous improvement.