Open to opportunities

Juan Cano

@juancano

Message

Bilingual customer service professional turning complex issues into clear resolutions and insights.

Mexico

Message

What I'm looking for

I’m looking for a team where I can deliver excellent bilingual support, resolve complex customer issues, and use CRM/SQL reporting to drive quality and process improvements. I thrive in a respectful culture that values consistency, learning, and ownership.

Impeccable with my words, I don't take anything personally, I don't
assume, I always give my best. Committed, kind and loyal.

Customer focused professional with experience supporting clients in English and Spanish within fast paced international environments. Skilled in managing high volumes of inquiries resolving complex issues and using CRM and data systems to ensure accuracy and efficiency. Experienced in analyzing data and improving internal processes to optimize workflows and service quality. Adaptable quick to learn new tools and effective working independently while maintaining clear communication. Focused on delivering practical solutions with a calm professional approach under pressure.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Service Rep

Foundever

Feb 2023 - Nov 2024 (1 year 9 months)

Handled a high volume of customer inquiries in both English and Spanish, resolving complex issues while maintaining accurate and up-to-date records in CRM and SQL databases. Regularly reviewed and updated customer data, tracked response times, satisfaction scores, and resolution rates. Built and used reporting tools to identify trends and prevent recurring
issues.

Customer Service Bilingual Communication CRM Data Management SQL Reporting & Analytics Incident resolution Data Privacy Compliance Customer Satisfaction

Quality & Process Analyst

AlgarTech

Feb 2021 - Dec 2022 (1 year 10 months)

Worked remotely handling both Eng/Spa tasks, testing and analyzing product quality while improving processes to prevent recurring issues. Maintained and updated data in CRM and reporting systems, tracked key metrics like issue resolution, efficiency, and customer satisfaction. Collaborated with teams across locations to implement process improvements and ensure consistent quality standards.

Auditing Process Improvement Customer Satisfaction Remote Collaboration SQL

Client Acquisition Assistant.

Freelancer

Mar 2018 - Oct 2019 (1 year 7 months)

Supported a group of Asian freelance programmers by connecting them with clients in the U.S. and Canada. Promoted their services in English and Spanish, participated in virtual meetings, and helped generate leads on a commission basis.

Client Acquisition Lead Generation Strategy Bilingual Communication Sales Outreach Client Relationship Management Cold Outreach Negotiation And Selling Techniques Cross Cultural Communication Virtual Meeting Tools Freelance Work Freelance Management

Education

Degrees, certifications, and relevant coursework

SENA

Industrial Machinery Technician

2013 - 2015

Repaired, maintained, and serviced industrial machinery to ensure safe, efficient operation. Diagnosed mechanical and hydraulic issues, replaced worn parts, conducted inspections, and maintained safety-compliant maintenance logs to minimize downtime and improve productivity.