Open to opportunities

Andrés Martínez Herrera

@andrsmartnezherrera

Message

I troubleshoot Linux, Windows, data workflows, and remote technical support systems.

Honduras

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What I'm looking for

I'm looking for a role where I can troubleshoot systems, support users, work with Linux and Windows environments, and continue growing my programming, networking, and IT support skills.

I've supported remote, high-stakes interactions at Workloop and Propio, maintaining 90%+ quality-assurance scores while resolving communication and workflow issues across healthcare, public safety, insurance, government, and help desk environments.

At Centro de las Artes y el Patrimonio, I diagnosed hardware, software, operating system, and connectivity issues; deployed Linux on legacy hardware; configured local file sharing; and automated data workflows with Excel VBA. I also build practical technical projects involving Linux recovery, wireless driver debugging, home servers, and real-time audio processing for professional remote calls.

Experience

Work history, roles, and key accomplishments

Current

Remote Medical Interpreter

Current

Workloop and Propio

Jan 2021 - Present (5 years 7 months)

Provided professional remote support across Microsoft Teams, Zoom, and LanguageLine Portal, communicating clearly with users in time-sensitive and high-stakes situations. Managed emotionally difficult, high-stakes interactions while maintaining a calm, neutral, professional tone.

Microsoft Teams Zoom Procedure adherence Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of the People

Bachelor of Science, Computer Science

Pursuing a Bachelor of Science in Computer Science with coursework in object-oriented programming, web development, databases, and computer architecture.