Nelsy Martell
@nelsymartell
I resolve customer technical issues across digital accounts, services, and remote support channels.
HondurasWhat I'm looking for
I've delivered front-line support and issue resolution at Teleperformance Honduras for clients managing digital accounts, services, and technical inquiries.
I guide users step-by-step through technical troubleshooting, account access issues, and service configurations. I handle complex escalations with empathy and efficiency while documenting inquiries, system errors, and transaction details in ticketing and CRM systems.
I've also provided staff training, built strong client relationships, and supported product marketing efforts to improve sales.
I'm continuing my Administrative Informatics education at Universidad Autónoma de Honduras and building front-end web development skills with VS Code, Git, and GitHub Pages.
Experience
Work history, roles, and key accomplishments
Customer Operations Specialist
Teleperformance Honduras
Mar 2025 - Jan 2026 (10 months)
Delivered front-line support and issue resolution for clients managing digital accounts, services, and technical inquiries. Handled complex customer escalations with empathy and efficiency, ensuring high satisfaction and retention rates.
Education
Degrees, certifications, and relevant coursework
Universidad Autónoma de Honduras
Administrative Informatics
Pursuing ongoing studies in Administrative Informatics at the Universidad Autónoma de Honduras (UNAH).
Tech stack
Software and tools used professionally
Availability
Location
HondurasAuthorized to work in
Job categories
Skills
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