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Dennis Alejandro Zuniga

@dennisalejandrozunig

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I build database-backed web applications and troubleshoot Linux systems using Python and Laravel.

Honduras

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What I'm looking for

I'm looking for opportunities in Linux, open-source software, systems engineering, and reliable software development where I can apply hands-on troubleshooting and continue building software.

I've built a database-backed reservation web application with Laravel, using migrations, models, controllers, routes, Blade views, and Bootstrap.

I work hands-on in Ubuntu/Linux environments, using terminal tools for software installation, system configuration, file management, backups, recovery, and diagnostics.

My technical support background includes troubleshooting devices, connectivity, activation, provisioning, software, network, and account-access issues across Xfinity Mobile, Cricket Wireless, and Tracfone Wireless.

I'm completing a Computer Technology Engineering degree and bring experience with Python, JavaScript, C#, SQL/MySQL, debugging, databases, and structured problem-solving.

Experience

Work history, roles, and key accomplishments

Current

USA ISI Inbound Qualifier

Current

Calls Experts

Jan 2025 - Present (1 year 10 months)

Work independently in a remote environment while accurately validating and documenting information across internal systems.

Remote Work Data Validation Documentation Internal Systems

Customer Service Representative

ITEL HN

Jan 2023 - Jan 2025 (2 years)

Investigated customer and service issues, documented cases, followed structured workflows, and coordinated or escalated resolutions.

Customer Service Issue investigation Documentation Workflow Management Escalation Management

Customer Service Representative / Technical Support

Startek

Jan 2020 - Jan 2023 (3 years)

Diagnosed device, connectivity, activation, provisioning, and account-access issues using structured troubleshooting and enterprise systems.

Technical Support Troubleshooting Device diagnostics Connectivity Enterprise Systems

Technical Support Specialist

Concentrix

Jan 2015 - Jan 2020 (5 years)

Provided technical troubleshooting for mobile devices, software, network connectivity, and account systems; trained and mentored new hires.

Technical Support Troubleshooting Mobile Devices Software Network Connectivity Training Mentorship

Operations Supervisor / Quality Analyst / Customer Service Representative

Allied Global

Jan 2012 - Jan 2015 (3 years)

Progressed into QA and supervisory responsibilities, monitoring quality, coaching employees, resolving escalations, and supporting operational accuracy.

Quality Assurance Supervision Coaching Escalation Resolution Operational Accuracy

Education

Degrees, certifications, and relevant coursework

Universidad de San Pedro Sula (USAP)

Bachelor of Computer Technology Engineering, Computer Technology Engineering

2019 -

Pursuing a Bachelor of Computer Technology Engineering with coursework in programming, data structures, algorithms, databases, operating systems, and software engineering.