Angela Patricia Espinosa López

I’m a bilingual Customer Service Representative (C1 English) with 5+ years of experience delivering voice, chat, and email support in high-volume BPO environments. I focus on customer satisfaction, first-contact resolution, and clear written communication that keeps interactions professional and efficient.

At Concentrix, I handled end-to-end support across voice and chat while applying active listening and empathy to resolve inquiries and reduce repeat interactions. I also assisted team operations during high-volume periods, escalating when needed to protect service quality.

Previously at Foundever, I resolved customer inquiries via chat and email with fast, accurate, and empathetic service. I maintained clean, up-to-date customer records across CRM systems, mentored newly onboarded agents during nesting, and acted as a liaison for product updates and policy changes.

I’m currently completing my Aviation Maintenance Technician certification at IETA (2025), combining technical aptitude with strong communication and operational discipline. I’m proud of my ability to handle supervisor escalations and high-complexity interactions using advanced judgment.