Fercho Contreras
@ferchocontreras
Customer service representative at Foundever supporting Cash App payments and technical support.
ColombiaWhat I'm looking for
At Foundever, I supported customers of a financial company on the Cash App campaign, helping with electronic and physical payments and technical support.
At Everise, I provided customer service for a health care company across B2B and B2C services, including billing and customer information management, and worked as a trainer specialist.
At IntouchCX, I supported hotel and tourism customers with billing, credits, and rewards. Earlier, at Teleperformance, I worked in banking on credit card management and collections.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Foundever
Feb 2025 - Sep 2025 (7 months)
Provided customer service for a financial company, handling electronic and physical payments and technical support.
Customer Service Specialist
Everise
Mar 2024 - Dec 2024 (9 months)
Served as a customer service representative and trainer specialist for a healthcare company, handling B2B and B2C services including billing and customer experience information management.
Call Center Representative
Teleperformance
Mar 2022 - Nov 2022 (8 months)
Provided customer service in the banking and economics department, focusing on credit card management and collections.
Education
Degrees, certifications, and relevant coursework
British Council
IELTS, English Language
Earned an IELTS certificate from the British Council in March 2025.
Alianza Francesa
French A2, French Language
Earned a French A2 certificate from Alianza Francesa in May 2024.
Centro Inca
Completed education at Centro Inca in November 2020.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Job categories
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