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Andrew Yaeger

@andrewyaeger

Senior macOS support and engineering leader driving automation and enterprise scale.

United States
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What I'm looking for

I seek a senior engineering or technical lead role focused on macOS endpoint management, automation, and cross-team enablement in a collaborative enterprise environment.

I am a senior macOS professional with deep experience supporting and advancing large-scale Apple environments in global enterprise settings. I specialize in Jamf Pro administration, endpoint management, scripting and automation, vulnerability monitoring, and executive-level support.

At Citigroup I led infrastructure and site support teams through large Mac deployments and transitions to an engineering-driven operating model, supporting thousands of users and improving macOS adoption across Windows-centric groups. I architected deployment and software management systems that reduced software deployment time by 70% and built dashboards that cut reporting and resolution times substantially.

I develop automation and vulnerability-monitoring solutions, including scripts integrating National Vulnerability Database data for near real-time threat awareness, and designed a macOS backup solution that accelerated migrations from Jamf Pro Server to Jamf Cloud. I also partner with vendors to close platform gaps and improve cross-platform parity.

I mentor and train support teams, produce technical documentation, and enable non-Mac teams to provide full macOS support. I focus on operational visibility, process elimination through automation, and delivering reliable executive-level service.

Experience

Work history, roles, and key accomplishments

Citigroup logoCI

Infrastructure Technical Lead Analyst

Jan 2018 - Jan 2025 (7 years)

Led enterprise macOS support and engineering initiatives, architecting deployment and automation systems that reduced software deployment time by 70% and cut client data compilation from 4 hours to 20 minutes while improving executive visibility and reducing resolution times by 30%.

Citigroup logoCI

Senior Infrastructure Technical Analyst

Jan 1997 - Jan 2018 (21 years)

Maintained macOS servers and client environments for 3,500+ users, developed deployment and administration tools, and created automated vulnerability-tracking and software deployment systems that improved Mac platform reliability and support efficiency.

Education

Degrees, certifications, and relevant coursework

Andrew hasn't added their education

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Tech stack

Software and tools used professionally

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Andrew Yaeger - Infrastructure Technical Lead Analyst - Citigroup | Himalayas