Dawn Scanlon
@dawnscanlon
IT endpoint engineer and technical support leader focused on improving user experience.
United StatesWhat I'm looking for
I am a technology-driven IT professional with deep experience in endpoint engineering, technical support, and IT infrastructure, delivering hands-on support for traders, developers, and firm members while administering tools like JAMF, Intune, Altiris, Active Directory, Citrix, and VMware. I drive security and compliance work with Varonis, CrowdStrike, Symantec Management, Mimecast, and Azure AD, and I streamline collaboration via Confluence, JIRA, Slack, and Zoom.
I combine technical delivery with strong communication and leadership—developing newsletters, instructional videos, documentation, and training while leading ERG diversity and recruiting initiatives, organizing outreach with Girls Who Code, NSBE, and Grace Hopper, and building an intern program to improve talent pipelines.
Experience
Work history, roles, and key accomplishments
Endpoint Engineer
Chicago Trading Company
Mar 2020 - Present (6 years)
Provide hands-on endpoint and IT infrastructure support for traders and staff, deploying software/patches and maintaining security tools to ensure operational continuity and compliance across the firm.
Delivered device repair and technical support, improved customer experience through diagnostics and education, and trained peers while maintaining product expertise and certifications.
Education
Degrees, certifications, and relevant coursework
University of Illinois at Urbana-Champaign
Bachelor of the Arts, Communications
Completed a Bachelor of the Arts in Communications, focusing on communication theory and media studies.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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