Andrew Williams
@andrewwilliams1
Top-performing sales representative and customer-care professional who turns conversations into measurable growth.
GhanaWhat I'm looking for
I’m a motivated, adaptable sales and customer-care professional, ALX-certified, with experience supporting customers in fast-paced, target-driven environments. I’m known for reliability, attention to detail, and delivering high-quality work that supports team and business success.
For over three years at BUWELOGHANA, I handled high-volume inbound and outbound sales calls, built customer engagement, and consistently met and exceeded KPIs. I was recognized as Best Agent for two consecutive years and stayed in the Presidential Sales Circle, strengthening my ability to communicate naturally, handle objections, and maintain strong customer experiences.
Across iROKOtv, MJP Books, and Built Financial Services, I blended support with sales—resolving subscription/account issues, promoting services, simplifying complex digital or financial processes, and managing accurate records through CRM systems. I bring strong communication, analytical thinking, French proficiency, and a solution-oriented mindset to help customers convert, renew, and stay satisfied.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
iROKOtv
Provided customer support and telemarketing for a streaming platform, assisting users with subscriptions, account issues, and navigation while promoting services and encouraging renewals. Resolved problems efficiently in a fast-paced digital environment using CRM records and clear communication tailored to different technical levels.
Sales Agent
Buwelo Ghana
Worked as a sales agent, driving customer engagement and handling high-volume inbound and outbound calls while meeting and regularly exceeding KPIs. Earned Best Agent for two consecutive years and maintained leadership in the Presidential Sales Circle.
Customer Service Agent
Built Financial Services
Supported customers using a digital fintech platform for invoicing, payments, payroll, and broader financial operations, handling onboarding and account-related issues. Promoted platform features to help customers grow their businesses, while maintaining accurate CRM records and timely follow-ups to improve retention.
Marketing Officer
MJP Books & Services
Promoted books to schools, retailers, and individuals, driving sales while building strong customer and partner relationships. Supported marketing promotions and campaigns, strengthening negotiation, organization, and accurate record-keeping.
Education
Degrees, certifications, and relevant coursework
Accra Business School
UK Diploma in Computing, Computing
2019 -
Completed a UK Level 4 Diploma in Computing from January to September 2019.
IPMC
Diploma in Graphics and Web Design, Graphic and Web Design
2016 -
Completed a Diploma in Graphics and Web Design in Tema from July to December 2016.
African University College of Communications
Degree in Communications, Communications
Earned a Degree in Communications at African University College of Communications.
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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