Open to opportunities

Abijah Cheng'e

@abijahchenge

Message

Dynamic Customer Service Representative with a strong track record in issue resolution.

Kenya

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth in a supportive environment.

I am a dedicated Customer Service Representative and Subject Matter Expert with a passion for enhancing customer experiences. Currently, I work at CCI Kenya, where I guide my team in resolving complex customer issues and ensure prompt solutions. My role involves overseeing customer inquiries on social media platforms, training new team members, and implementing feedback to improve service quality.

Previously, I served as a Health Consultant at Grass International Ltd, where I advised medical providers on patient behavioral health and facilitated interdisciplinary collaboration to improve patient outcomes. My experience includes conducting public talks to promote health awareness and developing educational materials to support health initiatives. I am eager to leverage my customer service expertise to contribute to team success and drive improvements.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative/SME

Current

CCI Kenya

Oct 2022 - Present (2 years 11 months)

Acted as a Subject Matter Expert (SME) in customer service, offering guidance on complex issues to team members. Resolved escalated customer issues professionally, ensuring prompt and effective solutions.

Customer Service Social Media Management Zendesk Salesforce Gorgias Hootsuite Data Entry Conflict Resolution Problem Solving

Polling Clerk

Independent Electoral and Boundaries Commission (IEBC)

Aug 2022 - Present (3 years 1 month)

Efficiently managed voter identification processes, ensuring confidentiality and integrity throughout the voting experience. Professionally addressed and resolved voter inquiries, contributing to seamless polling operations and enhancing voter satisfaction.

Voter Identification Conflict Resolution Data Management Electoral Regulations Team Collaboration Customer Service

Health Consultant

Grass International Ltd

Jun 2022 - Present (3 years 3 months)

Advised medical providers on patient behavioral health, significantly enhancing the efficiency of primary care services. Facilitated interdisciplinary collaboration between medical and behavioral health sectors to improve patient outcomes.

Interdisciplinary Collaboration Public Speaking Health Education Facilitation

Census Enumerator

Kenya National Bureau of Statistics (KNBS)

Aug 2019 - Present (6 years 1 month)

Utilized technological proficiency to efficiently record data using smartphones, ensuring both speed and accuracy in data collection. Collaborated effectively with team members to enhance data precision and optimize collection methodologies.

Data Collection Data Entry Team Collaboration Training

Education

Degrees, certifications, and relevant coursework

Kirinyaga University

BSc Community Health and Development, Community Health and Development

Grade: Second Class Upper

Graduated with a second-class upper division. The program focused on community health and development, providing a strong foundation in public health principles and practices.

Kahuhia Girls High School

Kenya Certificate of Secondary Education, General Studies

Completed secondary education, earning the Kenya Certificate of Secondary Education. The curriculum covered a broad range of subjects, preparing for higher education.

Kenya Institute of Business Studies

Entrepreneurship Certificate, Entrepreneurship

Completed a course in Entrepreneurship. This program provided foundational knowledge and skills necessary for starting and managing a business.

Health Literacy Academy

Certificate in Health Humanitarian Emergencies, Health Humanitarian Emergencies

Undertook a course in Health Humanitarian Emergencies. This training equipped with knowledge and skills to respond effectively to health crises in humanitarian settings.