Open to opportunities

Brian Kiberenge

@briankiberenge

Message

Customer-focused representative delivering high CSAT through empathetic, efficient multichannel support.

Kenya

Message

What I'm looking for

I seek a customer-centric role where I can use empathy and problem-solving to boost CSAT, work in a fast-paced support team, and grow into leadership or QA responsibilities.

I am a dedicated Customer Service Representative with hands-on experience delivering voice, email, and chat support for international customers, consistently achieving 95–98% CSAT and earning Employee of the Month recognition. I excel at de-escalation, first-contact resolution, and maintaining audit-ready CRM records while handling high-volume peak shifts.

I bring a background in journalism and data management that sharpens my communication and attention to detail, plus technical familiarity with Zendesk, Microsoft Office, and Adobe Audition. I am dependable, available for nights/weekends, and eager to contribute customer-obsessed problem solving to a dynamic support team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Teleperformance Majorel Kenya

May 2025 - Present (8 months)

Provide multichannel support for international customers, handling 80–100 interactions daily and maintaining 95–98% CSAT; awarded Employee of the Month for service excellence and reduced complaint resolution time by ~20%.

Multichannel Support Zendesk CRM Quality Assurance Active Listening Microsoft Office

Clerk (Voter Support & Data)

Independent Electoral and Boundaries Commission

Provided voter registration guidance and performed data entry and record verification with 100% accuracy under strict deadlines during election periods.