Open to opportunities

Amewusika Tamakloe

@amewusikatamakloe

Message

Customer-focused customer experience professional skilled in CRM and data entry.

Ghana

Message

What I'm looking for

I seek an entry-level role in a collaborative company where I can use CRM, data-entry, and customer-service skills to improve satisfaction and grow professionally.

I am a Customer Experience professional with hands-on experience in contact center operations, CRM usage, and accurate data entry. I consistently met KPIs at Vodafone Ghana while documenting customer interactions and analyzing feedback to improve service.

My background includes administrative and clerical roles at SSNIT and Ghana Commercial Bank where I managed paperwork, processed forms, prepared reports, and supported cross-departmental workflows. I am organized, adaptable, and comfortable using POS systems, spreadsheets, and office equipment.

I bring strong communication, problem-solving, and time-management skills, and I am seeking entry-level opportunities where I can contribute to customer satisfaction and operational efficiency while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Experience Agent

Vodafone Ghana

Mar 2018 - Dec 2019 (1 year 9 months)

Maintained contact center performance metrics and consistently met KPIs while resolving customer queries across multiple channels to improve satisfaction and identify improvement trends.

Customer Support CRM KPIs Data Entry Problem Solving

Data Entry Clerk

SSNIT

Sep 2017 - Aug 2018 (11 months)

Captured and verified social security data, compiled reports, and collaborated with departments to resolve incorrect entries while maintaining accurate electronic records.

Data Entry Data Verification Reporting Database Management Scanning Spreadsheet Management Attention To Detail

Customer Care Representative

Ghana Commercial Bank

Jul 2013 - Oct 2013 (3 months)

Processed customer requests and account-related forms, maintained product knowledge, produced monthly service reports, and identified upsell opportunities to improve service outcomes.

Customer Service Reporting Upselling Phone Support Data Entry & Compliance

Office Assistant

SSNIT

Jul 2012 - Oct 2012 (3 months)

Provided administrative support including drafting documents, managing files and supplies, scheduling, and performing accurate data entry to streamline office operations.

Administrative Support Inventory Management Scheduling Data Entry

Teacher

Jesus Grammar School

Jul 2011 - Sep 2011 (2 months)

Supervised pupils, delivered lessons that promoted critical thinking, assessed student performance, and maintained a safe and orderly learning environment during community service.