Open to opportunities

Bright Dansu Jr

@brightdansujr

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Customer Service Advisor focused on research, data reporting, and fast problem resolution.

Ghana

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What I'm looking for

I’m seeking a role that helps me learn and perfect my skill, where I can apply my communication, customer service, and research/analysis mindset. I’m open to new and challenging environments and I learn fast.

I’m a proactive Customer Service Advisor with a track record of helping customers quickly and professionally across telephone, live chat, email, and social media. I maintain detailed customer records using CRM systems and work with internal teams to escalate and resolve complex issues efficiently.

In my Research/Personal Assistant role at GHANA EXPORT-IMPORT BANK, I supported agricultural and departmental work by cleaning, analyzing, and interpreting research data with Ms. Excel and SPSS. I also compiled memos, minutes, and monthly status reports, while handling appointments and arranging meetings with strong client and visitor communication.

Earlier, I gained hands-on field experience as a Cartographer (Intern) with GHANACCOCOABOARD (Jukwa District), assisting surveyors to demarcate diseased cocoa farms and compiling registered cocoa farmers and total cocoa area for reporting. I’m resourceful, a fast learner, and I bring strong analysis, customer service, and continuous learning into every new and challenging environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Advisor

Current

Concentrix CX Technologies Ltd.

Jul 2025 - Present (1 year)

Handled customer enquiries and complaints via telephone, live chat, email, and social media while providing accurate product and service information. Maintained customer records in CRM systems, escalated complex issues with internal teams, and monitored KPIs including response time and customer satisfaction.

Customer Service Customer Support Live Chat Email Support Social Media Support CRM Systems Zendesk KPIs Customer Satisfaction Customer Escalation

Research/Personal Assistant

Ghana Export-Import Bank

Oct 2021 - Sep 2022 (11 months)

Performed data cleaning and analysis of research data using MS Excel and SPSS and supported agricultural product research to improve production factors. Produced departmental memos/minutes/status reports and supported appointment, meeting coordination, and client/visitor communication.

Data Cleaning Data Analysis Research Excel SPSS Reporting Memos Status Reporting Appointment Scheduling Meeting Coordination Client Communication Visitor Relations

Cartographer (Intern)

Ghana Cocoa Board (Jukwa District)

Oct 2020 - Dec 2020 (2 months)

Assisted surveyors and cartographers in surveying and demarcating affected diseased cocoa farms. Compiled cocoa farmer and area records for reporting and supported technical assistant contracts and environmental restoration efforts.

Mapping Support Surveying Support Farm Demarcation Data Compilation Record keeping Hybrid Cocoa Replacement Program