Andrew Raad

Experienced IT Support Specialist with over two decades in troubleshooting, maintaining, and optimizing IT systems. Skilled in customer engagement and relationship management, with a focus on enhancing user experiences and operational efficiency. Passionate about blending IT precision with innovative marketing strategies.

Provided customer service at conventions, assisting with inquiries and managing audio-visual presentations for live events.

Managed daily operations of a pet supply store, providing knowledgeable customer service and handling sales transactions. Responsible for advertising and managing the e-commerce site.

Provided technical support under the guidance of the IT Manager, setting up new PCs and troubleshooting hardware and software issues.

Managed household operations and ensured security during homeowners' absence, providing pet care and maintaining cleanliness.

Conducted property showings and assisted in advertising, gaining experience in real estate operations.

Provided expert guidance on audiovisual equipment and managed sales transactions efficiently.

Installed and configured accounting software for clients, providing ongoing support and conducting training sessions.

Managed inventory of PC equipment and provided hardware and software support to staff.

Completed a course in On-Page Technical SEO, focusing on optimizing website content for search engines.

Completed a crash course in Social Media Marketing, focusing on strategies to enhance brand presence and engagement.

Completed a course in WordPress for Beginners, focusing on building and managing websites using WordPress.

Completed a Teaching English as a Foreign Language (TEFL) certification, preparing for teaching English abroad.

Completed 2 years of a 3 year degree in English and Psychology, focusing on the study of language, literature, and human behavior.

Graduated with a Microsoft Certified Systems Engineer qualification, gaining expertise in systems engineering and IT support.

Graduated with an A+ certification, focusing on hardware and software troubleshooting and support.

Graduated with a Matric certificate, completing secondary education with a focus on various subjects.