Renier Van Rooyen

I am a technical support professional with over 23 years of hands-on experience diagnosing and resolving hardware and software issues, guiding users step-by-step, and documenting repeatable solutions to improve first-contact resolution. I run Intelifix, providing support for PABX, POS, and fuel management systems while maintaining clear client communication.

My background includes remote call-center support for high-volume customer interactions and operational leadership as a co-owner and operations manager for a hospitality business, where I managed staff and customer concerns professionally. I also manage a short-term rental portfolio, handling bookings and guest communications to maintain excellent service across multiple properties.

I hold a Diploma in Wealth & Asset Management and Microsoft A+ certification, and I am expanding my technical knowledge with an Applied Quantum Computing course. I seek roles where my calm communication, troubleshooting rigor, and documentation practices can improve support outcomes and remote service operations.