At Mediavine, I managed a $40M strategic client revenue portfolio and designed account growth strategies that increased average managed-account revenue by 15–30%.
I built Customer Success infrastructure from the ground up, including lifecycle frameworks, account health metrics, engagement SOPs, and end-to-end onboarding optimization.
I partnered with Product, Engineering, Support, and Marketing to shape roadmap priorities, feature development, and beta programs. I also resolved a platform configuration issue that recovered a 30% revenue suppression for affected accounts.
I’ve led a five-person Customer Success team, supported more than 10,000 publishers, and created training and knowledge-base resources that strengthened technical proficiency and customer self-service.
