Andre Magno - Office and Admin Secretary - Dayspring Realty | Himalayas
Andre MagnoAM
Open to opportunities

Andre Magno

@andremagno

Experienced Admin Assistant with a strong customer service background.

Philippines

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am an experienced Admin Assistant with a solid background in customer service and project management. My expertise includes managing email communications, scheduling appointments, and conducting cold calls. I excel at multitasking and have a proven track record of providing excellent customer service while achieving organizational goals.

In my previous role at Dayspring Realty, I utilized MS Excel to monitor agent performance and generate metrics, while also creating comprehensive performance reports using MS PowerPoint. My experience as a Travel Associate at IGT Solutions allowed me to assist clients with their travel needs, ensuring a smooth booking process and addressing customer queries effectively.

As a co-owner of Chef's Grilled Barbeque House, I honed my skills in customer service and marketing, managing daily inventories and crafting engaging marketing emails. I am proficient in various tools such as Microsoft 365, Google Applications, and social media platforms, which I leverage to create relevant content and enhance customer engagement.

Experience

Work history, roles, and key accomplishments

DR

Office and Admin Secretary

Dayspring Realty

Jan 2024 - Dec 2025 (1 year 11 months)

Monitored agent performance and generated metrics using MS Excel. Utilized MS PowerPoint to create monthly and quarterly team performance reports. Provided high-quality administrative assistance to the company owner, including drafting correspondence, emails, reports, and legal documents.

TC

Sales Associate

The Style Capital

Jan 2019 - Dec 2020 (1 year 11 months)

Resolved customer complaints and provided solutions to ensure customer satisfaction. Documented all customer interactions, escalated technical issues, and collaborated with other departments to ensure a positive customer experience. Consistently met monthly and quarterly sales quotas.

DR

Office and Administrative Secretary

Dayspring Realty

Jan 2024 - Present (1 year 5 months)

Monitored agent performance and generated metrics using MS Excel. Utilized MS PowerPoint to create monthly and quarterly team performance reports. Provided comprehensive administrative support to the company owner, including drafting correspondence, emails, reports, and legal documents.

IS

Travel Associate

IGT Solutions

Jan 2023 - Present (2 years 5 months)

Assisted clients with their travel needs by providing exceptional customer service, managing travel logistics, and ensuring a smooth booking process. Processed inbound calls relating to customer queries and worked on application software to resolve various issues.

IS

Travel Associate

IGT Solutions

Jan 2023 - Present (2 years 5 months)

Assisted clients with their travel needs by providing exceptional customer service, managing travel logistics, and ensuring a smooth booking process. Processed inbound calls relating to customer queries and worked on application software to resolve various issues.

CH

Co-owner / Customer Service Associate

Chef's Grilled Barbeque House

Jan 2021 - Dec 2023 (2 years 11 months)

Managed the email inbox, responded to inquiries, and handled daily inventories. Wrote and sent marketing emails to customers and conducted cold calls to potential clients. Researched and stayed up-to-date with industry trends to ensure content relevance and engagement.

TE

Data Entry / Customer Service / Healthcare Support

Teleperformance

Jan 2020 - Dec 2021 (1 year 11 months)

Assisted patients with navigating the healthcare system, understanding benefits, and addressing their concerns. Handled sensitive customer data with confidentiality and care, responding to patient inquiries about healthcare products, services, and eligibility.

TE

Data Entry / Healthcare Support

Teleperformance

Jan 2020 - Present (5 years 5 months)

Assisted patients with navigating the healthcare system, understanding benefits, and addressing their concerns. Handled sensitive customer data with confidentiality and care. Responded to patient inquiries about healthcare products, services, and eligibility.

CH

Co-owner / Customer Service Associate

Chef's Grilled Barbeque House

Jan 2021 - Present (4 years 5 months)

Managed daily inventories, the email inbox, and responded to inquiries in a timely and professional manner. Wrote and sent marketing emails to customers and conducted cold calls to potential clients. Researched and stayed up-to-date with industry trends to ensure relevant and engaging content.

TC

Sales Associate

The Style Capital

Jan 2019 - Present (6 years 5 months)

Resolved customer complaints and provided solutions to ensure customer satisfaction. Documented all customer interactions, escalated technical issues, and collaborated with other departments to ensure a positive customer experience. Managed to meet company standard sales monthly and quarterly quotas.

Education

Degrees, certifications, and relevant coursework

TC

The Style Capital

Vocational Course, Sales Associate

Completed a vocational course at The Style Capital. Gained skills relevant to sales and customer service.

PA

PATTS College of Aeronautics

Bachelors in Avionics Technology, Avionics Technology

Pursued an undergraduate degree in Avionics Technology at PATTS College of Aeronautics. Focused on the principles and applications of avionics.

Tech stack

Software and tools used professionally

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