AMAndre Magno
@andremagno
Experienced Admin Assistant with a strong customer service background.
PhilippinesWhat I'm looking for
I am an experienced Admin Assistant with a solid background in customer service and project management. My expertise includes managing email communications, scheduling appointments, and conducting cold calls. I excel at multitasking and have a proven track record of providing excellent customer service while achieving organizational goals.
In my previous role at Dayspring Realty, I utilized MS Excel to monitor agent performance and generate metrics, while also creating comprehensive performance reports using MS PowerPoint. My experience as a Travel Associate at IGT Solutions allowed me to assist clients with their travel needs, ensuring a smooth booking process and addressing customer queries effectively.
As a co-owner of Chef's Grilled Barbeque House, I honed my skills in customer service and marketing, managing daily inventories and crafting engaging marketing emails. I am proficient in various tools such as Microsoft 365, Google Applications, and social media platforms, which I leverage to create relevant content and enhance customer engagement.
Experience
Work history, roles, and key accomplishments
Office and Admin Secretary
Dayspring Realty
Jan 2024 - Dec 2025 (1 year 11 months)
Monitored agent performance and generated metrics using MS Excel. Utilized MS PowerPoint to create monthly and quarterly team performance reports. Provided high-quality administrative assistance to the company owner, including drafting correspondence, emails, reports, and legal documents.
Sales Associate
The Style Capital
Jan 2019 - Dec 2020 (1 year 11 months)
Resolved customer complaints and provided solutions to ensure customer satisfaction. Documented all customer interactions, escalated technical issues, and collaborated with other departments to ensure a positive customer experience. Consistently met monthly and quarterly sales quotas.
Office and Administrative Secretary
Dayspring Realty
Jan 2024 - Present (1 year 5 months)
Monitored agent performance and generated metrics using MS Excel. Utilized MS PowerPoint to create monthly and quarterly team performance reports. Provided comprehensive administrative support to the company owner, including drafting correspondence, emails, reports, and legal documents.
Travel Associate
IGT Solutions
Jan 2023 - Present (2 years 5 months)
Assisted clients with their travel needs by providing exceptional customer service, managing travel logistics, and ensuring a smooth booking process. Processed inbound calls relating to customer queries and worked on application software to resolve various issues.
Travel Associate
IGT Solutions
Jan 2023 - Present (2 years 5 months)
Assisted clients with their travel needs by providing exceptional customer service, managing travel logistics, and ensuring a smooth booking process. Processed inbound calls relating to customer queries and worked on application software to resolve various issues.
Co-owner / Customer Service Associate
Chef's Grilled Barbeque House
Jan 2021 - Dec 2023 (2 years 11 months)
Managed the email inbox, responded to inquiries, and handled daily inventories. Wrote and sent marketing emails to customers and conducted cold calls to potential clients. Researched and stayed up-to-date with industry trends to ensure content relevance and engagement.
Data Entry / Customer Service / Healthcare Support
Teleperformance
Jan 2020 - Dec 2021 (1 year 11 months)
Assisted patients with navigating the healthcare system, understanding benefits, and addressing their concerns. Handled sensitive customer data with confidentiality and care, responding to patient inquiries about healthcare products, services, and eligibility.
Data Entry / Healthcare Support
Teleperformance
Jan 2020 - Present (5 years 5 months)
Assisted patients with navigating the healthcare system, understanding benefits, and addressing their concerns. Handled sensitive customer data with confidentiality and care. Responded to patient inquiries about healthcare products, services, and eligibility.
Co-owner / Customer Service Associate
Chef's Grilled Barbeque House
Jan 2021 - Present (4 years 5 months)
Managed daily inventories, the email inbox, and responded to inquiries in a timely and professional manner. Wrote and sent marketing emails to customers and conducted cold calls to potential clients. Researched and stayed up-to-date with industry trends to ensure relevant and engaging content.
Sales Associate
The Style Capital
Jan 2019 - Present (6 years 5 months)
Resolved customer complaints and provided solutions to ensure customer satisfaction. Documented all customer interactions, escalated technical issues, and collaborated with other departments to ensure a positive customer experience. Managed to meet company standard sales monthly and quarterly quotas.
Education
Degrees, certifications, and relevant coursework
The Style Capital
Vocational Course, Sales Associate
Completed a vocational course at The Style Capital. Gained skills relevant to sales and customer service.
PATTS College of Aeronautics
Bachelors in Avionics Technology, Avionics Technology
Pursued an undergraduate degree in Avionics Technology at PATTS College of Aeronautics. Focused on the principles and applications of avionics.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Andre?
You can contact Andre and 90k+ other talented remote workers on Himalayas.
Message AndreFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
