Open to opportunities

Hermie Rey

@hermierey

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Experienced hospitality manager with strong administrative and leadership skills.

Philippines

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What I'm looking for

I seek a role that fosters career growth and allows me to utilize my skills.

I am a dedicated professional with a Bachelor's Degree in Hotel and Restaurant Management and over four years of diverse experience in administrative and hospitality roles. My journey has equipped me with a robust skill set, including advanced proficiency in MS Office, data collection, and data entry. I have a proven track record of enhancing operational efficiency and customer satisfaction, as evidenced by my achievements in previous roles.

As a Hospitality Manager, I successfully increased customer satisfaction rates by 15% and reduced departmental expenses by 10% through strategic negotiations and improved service protocols. My experience as a Personal Assistant further honed my organizational and multitasking abilities, allowing me to streamline executive schedules and enhance productivity by 20%. I am passionate about contributing to a vibrant organization where I can leverage my skills and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Project Manager/Supervisor

Current

Enyong's Sand and Gravel Supply

Sep 2020 - Dec 2024 (4 years 3 months)

Oversaw total project development and implementation, ensuring successful sales and project execution.

Project Management Implementation Team Coordination Strategic Planning

Call Center Agent

Not Specified

Handled customer service inquiries through calls, documented interactions, and resolved issues efficiently. Achieved high customer satisfaction ratings.

Customer Service Problem Solving Communication

Admin Assistant

Not Specified

Managed daily schedules and appointments for team members, created filing systems, and assisted with incoming communications. Improved office efficiency by implementing an electronic scheduling system.

MS Office Data Entry Scheduling Communication

Virtual Assistant

Not Specified

Assisted clients with administrative tasks, conducted research, and maintained organized digital files. Developed a system for tracking client data to enhance productivity.

Data Entry Research Time Management

Hospitality Manager

Not Specified

Managed daily operations of the hospitality department, ensuring high-quality service and customer satisfaction. Developed training programs and improved service protocols.

Customer Satisfaction Policy Development Inventory Management Training

Personal Assistant

Not Specified

Coordinated executive schedules, conducted research for reports, and managed travel arrangements. Streamlined tasks to increase productivity significantly.

Scheduling Research Communication Event Management

Education

Degrees, certifications, and relevant coursework

ACLC College

Bachelor of Arts, Hotel and Restaurant Management

2015 - 2019

Completed a Bachelor of Arts in Hotel and Restaurant Management, focusing on the principles of hospitality management, customer service, and operational efficiency in the hospitality industry.