Nello Angelino
@nelloangelino
Presales Support Agent at Foundever Portugal on the DJI Project, resolving customer and logistics issues through Zoho and Jira.
PortugalWhat I'm looking for
At Foundever Portugal, I support customers on the DJI Project by understanding their needs and recommending products and solutions. I follow up on invoices, orders, and delivery questions, and manage customer email tickets in Zoho.
I also use Jira to communicate and resolve logistics issues, keeping customers informed as their cases move toward resolution.
At Concentrix Portugal, I supported customers with appliance troubleshooting and product questions. I ranked as the Italian team’s top seller in June 2025, selling 102 extended warranties.
At Covisian S.p.A., I contacted Enel customers who were leaving, understood their concerns, and proposed tailored offers to support retention. I used Salesforce customer sales profiles to tailor offers, and I’m motivated to move into SaaS customer success and learn hospitality technology such as RMS, PMS, and channel managers.
Experience
Work history, roles, and key accomplishments
Presales Support Agent
Foundever Portugal
Jul 2025 - Present (1 year 3 months)
Understands customer needs and recommends appropriate products and solutions. Manages email tickets in Zoho and uses Jira to resolve logistics issues.
Customer Support & Sales Agent
Concentrix Portugal
Mar 2025 - Jul 2025 (4 months)
Supported customers of a home appliance manufacturer, troubleshooting issues and answering technical questions. Ranked top seller of the Italian team in June 2025, selling 102 extended warranties.
Retention & Outbound Sales Agent
Covisian S.p.A.
Mar 2024 - Sep 2024 (6 months)
Contacted customers leaving Enel to understand their reasons and won them back with tailored offers. Handled objections and used Salesforce to tailor offers.
Team Member
KFC
Dec 2022 - Apr 2023 (4 months)
Delivered friendly, efficient face-to-face service in a high-volume environment. Resolved customer requests and complaints calmly, working in a team to maintain speed and quality.
Education
Degrees, certifications, and relevant coursework
Liceo Statale Laura Bassi
High School Diploma, General Studies
2016 - 2021
High school diploma from Liceo Statale Laura Bassi in Sant'Antimo, Italy, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
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