Andrea Salinas
@andreasalinas
Customer Service, Help Desk and remote support
SpainWhat I'm looking for
I’m a bilingual (Spanish/English) Customer Support Specialist with 3+ years of experience assisting clients through phone, email, and live chat in both remote and on-site roles. I’ve worked with international teams, resolved complex issues under pressure, and used tools like Salesforce, Notion, Trello, to deliver clear, empathetic support.
I’m detail-oriented, tech-savvy, and passionate about creating great customer experiences in remote-first environments.
Experience
Work history, roles, and key accomplishments
Marketing Assistant
Kola Digital, Marketing Agency
Nov 2023 - Jan 2024 (2 months)
Created high-quality visual and written marketing content to enhance brand visibility. Utilized Adobe Illustrator for graphic design and managed projects using Trello and Microsoft Teams to ensure timely delivery.
Personal Assistant and Customer Service Representative
Carlos Gómez, Programmer and Developer
Nov 2021 - Oct 2023 (1 year 11 months)
Managed customer inquiries via email and phone, ensuring high satisfaction levels. Organized calendars and performed advanced data entry in Excel, maintaining accurate financial records. Drafted and archived critical documents while managing databases to streamline workflows.
Sales and Trade Assistant
Point Trade Import
Nov 2013 - Oct 2021 (7 years 11 months)
Provided exceptional customer support through phone and online chat, maintaining high customer retention. Managed sales requests and conducted data entry in Excel, ensuring organized records and compliance.
Education
Degrees, certifications, and relevant coursework
Universidad de los Andes
Social Communication
2020 -
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
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