Andrea Salinas
@andreasalinas
Customer Service and Administrative Support Specialist focused on efficiency.
What I'm looking for
As a dedicated Customer Service and Administrative Support Specialist, I have honed my skills in managing inquiries, resolving issues, and optimizing internal processes. My experience spans various roles, where I have consistently delivered efficient service and ensured high levels of customer satisfaction. I thrive in dynamic environments and am adept at utilizing CRM systems to enhance customer interactions.
In my recent role as a Personal Assistant and Customer Service Representative, I successfully responded to customer inquiries, organized schedules, and performed advanced data entry tasks in Excel. My ability to draft, translate, and archive critical documents has been pivotal in maintaining data security and compliance. Additionally, my tenure as a Marketing Assistant allowed me to develop high-quality visual and written content, further enhancing my skill set in brand visibility and engagement.
Experience
Work history, roles, and key accomplishments
Marketing Assistant
Kola Digital, Marketing Agency
Nov 2023 - Jan 2024 (2 months)
Created high-quality visual and written marketing content to enhance brand visibility. Utilized Adobe Illustrator for graphic design and managed projects using Trello and Microsoft Teams to ensure timely delivery.
Personal Assistant and Customer Service Representative
Carlos Gómez, Programmer and Developer
Nov 2021 - Oct 2023 (1 year 11 months)
Managed customer inquiries via email and phone, ensuring high satisfaction levels. Organized calendars and performed advanced data entry in Excel, maintaining accurate financial records. Drafted and archived critical documents while managing databases to streamline workflows.
Sales and Trade Assistant
Point Trade Import
Nov 2013 - Oct 2021 (7 years 11 months)
Provided exceptional customer support through phone and online chat, maintaining high customer retention. Managed sales requests and conducted data entry in Excel, ensuring organized records and compliance.
Education
Degrees, certifications, and relevant coursework
Universidad de los Andes
Social Communication
2020 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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