divine andile
@divineandile
Motivated individual eager to contribute to remote research studies.
What I'm looking for
I am a motivated and detail-oriented individual with excellent written and verbal communication skills. My eagerness to contribute to remote focus groups, product testing, and online research studies drives my professional journey. I am tech-savvy, self-disciplined, and dependable, with a strong interest in consumer behavior, product feedback, and digital trends.
My educational background includes ongoing studies in Business Computing and Information Systems at C3S Business School in Barcelona. I have gained practical experience as a Data Entry Clerk, where I transcribed focus group feedback and managed data integrity across various platforms. Additionally, my roles in customer support have honed my ability to resolve issues effectively while maintaining high customer satisfaction.
I thrive in collaborative environments and am ready to work independently to meet deadlines. My goal is to provide valuable insights across a wide range of topics, leveraging my skills in data entry and customer interaction to contribute meaningfully to any team.
Experience
Work history, roles, and key accomplishments
Data Entry Clerk
ZOL Pvt Ltd
Mar 2024 - Jan 2025 (10 months)
Transcribed and entered focus group feedback from video/audio recordings into structured survey templates. Managed a weekly update of over 2,000+ data points in Excel and Google Sheets, ensuring data integrity and digitizing handwritten community records.
Customer Support Representative
TelOne Pvt Ltd
Feb 2023 - Jan 2024 (11 months)
Handled inbound and outbound calls for customer inquiries and technical support, maintaining high customer satisfaction scores. Accurately updated customer records and processed orders in the CRM system, collaborating with various teams as needed.
Call Center Agent
NetOne Pvt Ltd
Oct 2022 - Jan 2023 (3 months)
Handled customer queries via phone, email, and live chat, providing timely and effective solutions. Built strong relationships with customers and assisted in customer onboarding, logging service issues and following up with relevant departments.
Education
Degrees, certifications, and relevant coursework
C3S Business School
Undergraduate, Business Computing and Information Systems
Currently pursuing an undergraduate degree in Business Computing and Information Systems. This program focuses on the intersection of business principles and information technology, preparing students for roles in IT management and business analysis.
Rutendo High School
O-Level Equivalent, General Education
Completed secondary education, earning the Zimbabwe General School Certificate, which is equivalent to O-Levels. This foundational education provided a broad understanding across various subjects.
General Education Diploma (GED)
High School Diploma, General Education
Obtained a General Education Diploma (GED), which is recognized as equivalent to a high school diploma or A-Level equivalent. This credential demonstrates a comprehensive understanding of core academic subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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