Open to opportunities

divine andile

@divineandile

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Motivated individual eager to contribute to remote research studies.

Spain

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What I'm looking for

I am looking for a role that allows me to leverage my skills in data entry and customer support while contributing to meaningful research and product development.

I am a motivated and detail-oriented individual with excellent written and verbal communication skills. My eagerness to contribute to remote focus groups, product testing, and online research studies drives my professional journey. I am tech-savvy, self-disciplined, and dependable, with a strong interest in consumer behavior, product feedback, and digital trends.

My educational background includes ongoing studies in Business Computing and Information Systems at C3S Business School in Barcelona. I have gained practical experience as a Data Entry Clerk, where I transcribed focus group feedback and managed data integrity across various platforms. Additionally, my roles in customer support have honed my ability to resolve issues effectively while maintaining high customer satisfaction.

I thrive in collaborative environments and am ready to work independently to meet deadlines. My goal is to provide valuable insights across a wide range of topics, leveraging my skills in data entry and customer interaction to contribute meaningfully to any team.

Experience

Work history, roles, and key accomplishments

Data Entry Clerk

ZOL Pvt Ltd

Mar 2024 - Jan 2025 (10 months)

Transcribed and entered focus group feedback from video/audio recordings into structured survey templates. Managed a weekly update of over 2,000+ data points in Excel and Google Sheets, ensuring data integrity and digitizing handwritten community records.

Data Entry Data Management Excel Google Sheets Data Integrity

Customer Support Representative

TelOne Pvt Ltd

Feb 2023 - Jan 2024 (11 months)

Handled inbound and outbound calls for customer inquiries and technical support, maintaining high customer satisfaction scores. Accurately updated customer records and processed orders in the CRM system, collaborating with various teams as needed.

Customer Support Outbound Calling CRM Systems Customer Satisfaction Technical Support Team Collaboration

Call Center Agent

NetOne Pvt Ltd

Oct 2022 - Jan 2023 (3 months)

Handled customer queries via phone, email, and live chat, providing timely and effective solutions. Built strong relationships with customers and assisted in customer onboarding, logging service issues and following up with relevant departments.

Call Center Operations Customer Service Email Support Live Chat Customer Onboarding Customer Relationship Management Communication

Education

Degrees, certifications, and relevant coursework

C3S Business School

Undergraduate, Business Computing and Information Systems

Currently pursuing an undergraduate degree in Business Computing and Information Systems. This program focuses on the intersection of business principles and information technology, preparing students for roles in IT management and business analysis.

Rutendo High School

O-Level Equivalent, General Education

Completed secondary education, earning the Zimbabwe General School Certificate, which is equivalent to O-Levels. This foundational education provided a broad understanding across various subjects.

General Education Diploma (GED)

High School Diploma, General Education

Obtained a General Education Diploma (GED), which is recognized as equivalent to a high school diploma or A-Level equivalent. This credential demonstrates a comprehensive understanding of core academic subjects.