I’m looking for a role where I can support clients and customers, maintaining accurate databases, while inputting data, and owning scheduling and deadlines with a quality-first, innovative mindset.
Andrea Myers
@andreamyers
Program Coordinator and customer service professional with 20+ years delivering innovative programs and reliable data-driven operations.
What I'm looking for
I’m a Program Coordinator with over 20 years of experience implementing new and innovative programs and building lasting consumer and business relationships. I focus on turning complex logistics into smooth, dependable outcomes—on schedule and with strong communication.
In my most recent program leadership, I organized and managed program development from conception through execution, overseeing 185+ workshop/exam sessions each year. I entered data into FileMaker Pro, maintained databases, reserved classrooms and meeting rooms, and tracked registration and attendance with accuracy.
I also handled shipping logistics for materials and mailings, prepared confidential materials, and managed special appointments and exam scheduling through stakeholder calendars. My approach blends planning, problem solving, and stakeholder coordination so participants have a clear, reliable experience.
Recently, I’ve strengthened my operational and customer-facing skills in high-volume environments—answering multi-line phone systems, processing orders and payments, replying to emails and Microsoft Teams messages, and maintaining Salesforce and other administrative records. I bring a self-motivated, quality-first mindset to every deadline, appointment, and data entry task.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Pride Delivery and Installation
Nov 2025 - Present (7 months)
Answer customer calls and email/Teams inquiries, handling administrative support and scheduling confirmations. Maintain Salesforce databases for database/Final Mile records and manage appointment scheduling while completing detailed data entry.
Order/Data Entry CSR
Sunland Distribution
Jan 2025 - Mar 2025 (2 months)
Processed multi-line phone and client email requests while entering client data and orders for weekly deliveries. Updated final order logs based on driver calls and worked across Trimble and Truck Mate systems.
Customer Service Specialist
Qurate Retail Group (QVC)
Jul 2024 - Jan 2025 (6 months)
Handled high call volume in a call center environment to resolve customer issues and complaints. Processed and placed orders and payments while navigating multiple systems/screens during each call.
Program Coordinator
CMEC, Inc.
Feb 2002 - Feb 2023 (21 years)
Directed program operations and coordinated program development from planning through execution. Managed classroom reservations statewide, maintained FileMaker Pro databases, oversaw 185+ workshop/exam sessions annually, and handled confidential materials, scheduling, and logistics.
Education
Degrees, certifications, and relevant coursework
Seminole State College of Florida
Associate Degree
Completed 1 year toward an associate degree at Seminole State College of Florida.
Lake Brantley High School
High School Diploma
Earned a high school diploma from Lake Brantley High School in Altamonte Springs, Florida.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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