Open to opportunities

Jasmine Padron

@jasminepadron

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Customer service coordinator with expertise in data entry and problem-solving.

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Service Coordinator with extensive experience in data entry and client relations, I have honed my skills in resolving customer issues and ensuring satisfaction. My current role at Energy CX has allowed me to manage customer inquiries effectively while utilizing Salesforce to streamline operations. I pride myself on my ability to clarify complaints, determine solutions, and follow up to guarantee resolution.

Throughout my career, I have taken on various roles that have enhanced my adaptability and problem-solving skills. From tax preparation at Jackson Hewitt to evaluating student responses for Pearson, my diverse experiences have equipped me with a unique perspective on customer service and data management. I thrive in dynamic environments and am committed to continuous improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator

Current

Energy CX

May 2020 - Present (5 years 2 months)

Managed customer inquiries and resolved utility/supplier issues, ensuring customer satisfaction. Handled incoming emails and managed cases within Salesforce, providing solutions and alternatives to customer complaints.

Salesforce Customer Service Data Entry Problem Solving

VEO Phone Operator

Associated Press

Jul 2024 - Present (1 year)

Inputted vote totals from various sources for distribution to news outlets worldwide. Ensured accuracy and timely delivery of critical election data.

Data Entry Data Verification Communication Attention To Detail

Part-Time Custodian

The Budd Group

Oct 2021 - Present (3 years 9 months)

Performed comprehensive cleaning of offices, hallways, and restrooms, maintaining a clean and orderly environment. Operated various cleaning equipment and reported maintenance issues to supervisors.

Teamwork Time Management

Scorer

Pearson

Apr 2020 - Present (5 years 3 months)

Evaluated student responses to open-ended questions, ensuring reliable and consistent scoring. Adhered to customer-supplied scoring guides to maintain accuracy.

Evaluation Quality Assurance Data Analysis Remote Work

Independent Contractor

Upwork

Sep 2019 - Present (5 years 10 months)

Managed various data entry projects for clients including SEO listings and account updates. Utilized Salesforce and Odoo for CRM tasks and verified account information.

Data Entry SEO Salesforce Odoo Account Management

Professional Scorer

PEARSON EDUCATION, INC

Apr 2019 - Present (6 years 3 months)

Evaluated student responses to open-ended questions in a reliable manner. Scored according to customer-supplied scoring guides, ensuring consistency and accuracy.

Evaluation Quality Assurance Data Analysis Remote Work

Expert

Simplr Flex

Jul 2017 - Present (8 years)

Handled customer inquiries via online chat and email platforms, identifying and assessing customer needs. Provided accurate and complete information, resolving complaints effectively.

Customer Service Live Chat Email Support Problem Solving Communication

Safety Representative Level I

GAGGLE

Jan 2017 - Present (8 years 6 months)

Analyzed student activity for inappropriate usage and distinguished between items of concern and false positives. Identified threats to student wellbeing and recommended process improvements.

Content Moderation Data Analysis Threat Assessment Communication Process Improvement

Order Processer/Hand Collator

HF GROUP, LLC

Jun 2010 - Present (15 years 1 month)

Performed order entry using Macola software and maintained daily production records. Conducted pre-bind inspections for defects and trimmed book spines using digital cutting machines.

Order Entry Macola Production Management Quality Control Inventory Control

Interviewer

THE TELEPHONE ENTRE, INC

May 2010 - Present (15 years 2 months)

Conducted market research verbatim using computer-aided telephone interviewing. Utilized predictive dialing to efficiently gather data for research purposes.

Market Research Data Collection Interviewing Computer Aided Interviewing Communication

Education

Degrees, certifications, and relevant coursework

Ashford University

Bachelor of Arts, Accounting

Completed a Bachelor of Arts in Accounting, focusing on financial principles and practices. Also pursued a minor in Criminal Justice, gaining insights into legal frameworks and systems.

Ashford University

Associate of Arts, Business

Obtained an Associate of Arts in Business, building foundational knowledge in business administration. This degree provided a strong base for further studies in accounting and related fields.